Hybrid IT Support Technician

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Written by AI from the job title and company, not by Jobot, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Hybrid IT Support Technician will play a crucial role in maintaining and enhancing the operational efficiency of Jobot’s IT systems. This position is multifaceted, involving both on-site and remote support to address various hardware and software issues. The technician will be responsible for troubleshooting technical problems, assisting users with IT inquiries, and ensuring that all IT infrastructure functions optimally. Furthermore, this role will require the technician to work collaboratively with other departments to implement IT solutions that align with Jobot’s strategic goals.

Job Responsibilities

• Provide technical support for both hardware and software issues experienced by internal users.
• Diagnose and troubleshoot system issues, both remotely and on-site as necessary.
• Install and configure new PCs, laptops, and peripheral devices, ensuring optimal functionality.
• Manage user accounts, permissions, and settings in accordance with company policies.
• Document and maintain a detailed log of issues and resolutions for future reference.
• Work closely with external IT vendors to resolve complex system issues.
• Conduct regular maintenance and updates on IT systems to improve security and reliability.
• Provide training and support to staff regarding new systems and technologies.

Qualifications

• Associate's degree in Information Technology, Computer Science, or a related field; Bachelor's degree preferred.
• Minimum of 2 years of experience in IT support, preferably in a hybrid work environment.
• Strong understanding of Windows and Mac operating systems; familiarity with Linux is a plus.
• Proficient in Microsoft Office Suite, network configuration, and basic troubleshooting methods.
• Excellent problem-solving skills and capability to work under pressure.
• Strong communication skills, both verbal and written, with a customer-oriented mindset.
• Relevant certifications (such as CompTIA A+, Network+, or Microsoft Certified Professional) are highly favored.

Technologies & Tools

The Hybrid IT Support Technician at Jobot will primarily utilize various technologies and software tools including Windows Server, Microsoft Office 365, Zoom, Remote Desktop Protocol (RDP), helpdesk software (such as Jira or Zendesk), and network monitoring tools. Familiarity with firewalls, routers, and basic network configuration will also be essential.

Ideal Candidates

The ideal candidate for this position will possess a proactive attitude and a passion for technology. They should exhibit strong analytical abilities and a keen attention to detail, ensuring that all issues are addressed thoroughly and efficiently. Excellent customer service skills are paramount, as the technician will interact with a diverse range of users across the organization. Additionally, candidates should demonstrate adaptability to rapidly changing environments and be committed to ongoing learning and professional growth within the field of IT support.