Hybrid IT Support Technician

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Written by AI from the job title and company, not by Jobot, so some details may not match this job. The employer's own page has the real description.

Position Overview

The Hybrid IT Support Technician at Jobot plays a crucial role in maintaining the technological infrastructure and providing exceptional support to ensure optimal performance of IT systems. This position encompasses both remote and on-site support responsibilities, making it essential for candidates to possess strong problem-solving skills and the ability to effectively communicate with users across various platforms. The technician will troubleshoot a variety of hardware and software issues, assist with network connectivity problems, and contribute to the overall improvement of IT services within the organization.

Job Responsibilities

• Provide timely technical support to end-users via phone, email, and in-person interactions.
• Troubleshoot and resolve hardware and software issues related to workstations, printers, and other IT equipment.
• Assist in the configuration and setup of new PCs, laptops, and peripherals.
• Perform regular system updates and maintenance to ensure optimal performance and security of IT infrastructures.
• Document all support interactions and ticket updates using the IT service management tool.
• Collaborate with senior IT staff to support larger projects and system upgrades.
• Provide training to users on new software applications and system updates.

Qualifications

• Associate's degree in Information Technology, Computer Science, or a related field; Bachelor’s degree preferred.
• A minimum of 2 years of experience in IT support or a similar technical role.
• Strong understanding of Windows and Mac operating systems.
• Experience with hardware troubleshooting and repair, including desktops and laptops.
• Familiarity with common networking concepts, protocols, and skills in diagnosing connectivity issues.
• Excellent interpersonal and communication skills to effectively engage with technical and non-technical staff.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.

Technologies & Tools

The Hybrid IT Support Technician will utilize a variety of technologies and tools, including but not limited to remote desktop applications, ticketing systems such as Jira or ServiceNow, antivirus software, and network monitoring tools. Familiarity with cloud-based services such as Microsoft 365 and Google Workspace will also be essential in supporting users effectively. Knowledge of virtualization technologies may be an advantage.

Ideal Candidates

The ideal candidates for the Hybrid IT Support Technician position will be proactive individuals with a strong sense of customer service and a passion for technology. They should possess the ability to work independently and in team settings while demonstrating adaptability in a dynamic work environment. Candidates should have a keen attention to detail, coupled with excellent analytical skills to diagnose and solve technical issues efficiently. An eagerness to learn and grow within the IT field is highly valued.