Hybrid IT Support Technician

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by Jobot, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Hybrid IT Support Technician at Jobot will be responsible for delivering top-notch technical support, ensuring the seamless operation of IT systems for end-users both on-site and remotely. This role requires a proactive approach to problem-solving, as the technician will troubleshoot hardware and software issues, administer user accounts, and maintain systemic integrity. Strong communication and customer service skills are essential, as the technician will interact frequently with personnel across all levels of the organization to resolve IT-related challenges efficiently.

Job Responsibilities

• Provide first-line technical support to staff via phone, email, and in-person interactions.
• Diagnose and resolve hardware, software, and networking issues.
• Install, configure, and maintain desktop and laptop systems.
• Assist in the setup of new user accounts and ensure proper access to systems.
• Document and track issues and resolutions in the IT ticketing system.
• Collaborate with IT team to manage and deploy software updates and patches.
• Maintain inventory of IT equipment and assist in procurement processes.
• Train end-users on new technologies and best practices in IT security.

Qualifications

• Associate's degree in Information Technology, Computer Science, or related field; Bachelor's degree preferred.
• 1-3 years of experience in IT support roles or related environments.
• Proficient in Windows and macOS operating systems; familiarity with Linux is a plus.
• Strong knowledge of networking protocols and hardware components.
• Experience with remote desktop tools and IT ticketing systems.
• Excellent verbal and written communication skills.
• Certifications such as CompTIA A+, Network+, or MCP are advantageous.

Technologies & Tools

The Hybrid IT Support Technician will utilize various technologies and tools, including Windows and macOS operating systems, Microsoft Office Suite, remote desktop support software, ticketing systems like Jira or ServiceNow, network monitoring tools, and antivirus software. Familiarity with cloud services such as AWS or Azure may also be beneficial.

Ideal Candidates

Ideal candidates for the Hybrid IT Support Technician position are individuals who are not only technically proficient but also possess strong interpersonal skills. They should demonstrate a keen aptitude for troubleshooting and in-depth problem-solving abilities. A proactive mindset, coupled with a customer-centric approach, will make them distinctively suited to enhance the overall productivity of the organization. They should exhibit adaptability, a willingness to learn new technologies, and a commitment to delivering exceptional support to enhance user experience.