Hybrid IT Support Technician

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Written by AI from the job title and company, not by Jobot, so some details may not match this job. The employer's own page has the real description.

Overview

The Hybrid IT Support Technician at Jobot will play a crucial role in providing efficient and effective technical support for both hardware and software issues. This position requires proficiency in troubleshooting a variety of technology-related problems while delivering exceptional customer service to end-users. The ideal candidate will possess a proactive approach to IT support, ensuring systems are running smoothly and users are equipped with the necessary tools for optimal performance. As part of a dynamic IT team, this role will also involve collaboration with other departments to enhance overall operational efficiency.

Job Responsibilities

• Provide first-level IT support, addressing hardware and software issues in a timely manner.
• Troubleshoot and resolve problems related to desktop systems, applications, and network connectivity.
• Maintain user accounts, access permissions, and troubleshoot account-related issues.
• Assist in the setup and configuration of new computer hardware and software.
• Diagnose and repair hardware malfunctions, including computers and peripherals.
• Document and track support requests using ticketing systems, ensuring all interactions are logged accurately.
• Provide user training and support on best practices in software and hardware usage.
• Participate in system updates, installations, and upgrades as required.
• Collaborate with IT team members to identify recurring issues and develop proactive solutions.

Qualifications

• Associate degree in Information Technology, Computer Science, or a related field; bachelor’s degree preferred.
• 2+ years of experience in providing technical support in a corporate environment.
• Strong understanding of computer systems, networks, and troubleshooting techniques.
• Proficiency in Windows and macOS operating systems.
• Familiarity with common software applications, including Microsoft Office and cloud services.
• Excellent verbal and written communication skills.
• IT certifications such as CompTIA A+, Network+, or similar are advantageous.

Technologies & Tools

The Hybrid IT Support Technician will utilize a range of technologies and tools to fulfill their responsibilities. This includes but is not limited to remote desktop support software, ticketing systems such as Jira or ServiceNow, antivirus and security solutions, as well as standard office applications like Microsoft Office Suite and collaboration tools such as Slack or Microsoft Teams. Experience with cloud-based services like AWS or Azure is also a plus.

Ideal Candidates

The ideal candidate for the Hybrid IT Support Technician position is someone who is not only technically adept but also possesses excellent interpersonal skills. They should be resourceful, detail-oriented, and capable of working independently as well as collaboratively within a team. A strong commitment to providing outstanding customer service, coupled with a proactive mentality towards solving IT issues, makes a candidate stand out. Adaptability in a fast-paced environment and a willingness to continuously learn and grow within the tech field is essential.