Hybrid IT Support Technician

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by Jobot, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Hybrid IT Support Technician at Jobot will play a crucial role in providing technology support and troubleshooting services for both on-site and remote employees. This position is designed for an individual who can adapt to varied IT support scenarios, ensuring the smooth operation of hardware, software, and network systems. The ideal candidate will work collaboratively with cross-functional teams to resolve issues efficiently and enhance user experiences, ultimately contributing to the productivity of the organization.

Job Responsibilities

• Provide technical support to end-users by diagnosing and resolving hardware, software, and network issues.
• Manage the installation, configuration, and maintenance of IT equipment including computers, printers, and network devices.
• Respond to and manage help desk tickets, ensuring timely resolution and escalations when necessary.
• Conduct remote support sessions via various communication tools to assist users in different locations.
• Collaborate with other IT team members to improve service delivery and streamline processes.
• Document technical procedures and user guides to enhance internal knowledge sharing.
• Perform routine system maintenance and updates, ensuring compliance with company's IT policies.

Qualifications

• Associate's degree in Information Technology, Computer Science, or a related field; Bachelor's degree preferred.
• Minimum of 2 years experience in an IT support or help desk role.
• Strong knowledge of Windows and Mac OS environments, including Microsoft Office suite.
• Experience with remote desktop tools and ticketing systems.
• Excellent problem-solving and analytical skills.
• Strong communication skills, with the ability to convey technical information to non-technical users.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are preferred.

Technologies & Tools

The Hybrid IT Support Technician will utilize a variety of technologies and tools, including but not limited to remote desktop applications, ticketing systems such as Jira or ServiceNow, antivirus and security software, network monitoring tools, and Microsoft Office Suite. The role may also involve hands-on experience with hardware repair tools and utilities for system diagnostics.

Ideal Candidates

The perfect candidate for this position is a proactive and adaptable IT professional who thrives in a hybrid work environment. They should possess strong interpersonal skills, allowing them to build rapport with users and foster a collaborative approach to problem-solving. A strong commitment to customer satisfaction, willingness to learn new technologies, and an innate ability to communicate technical concepts clearly are essential traits that will contribute to their success in this role.