Hybrid IT Support Technician

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Written by AI from the job title and company, not by Jobot, so some details may not match this job. The employer's own page has the real description.

Overview

The Hybrid IT Support Technician at Jobot plays a crucial role in providing comprehensive technical support to ensure the effective operation of our IT systems and infrastructure. This position requires a blend of remote and on-site support responsibilities for both hardware and software issues. The ideal candidate will possess excellent troubleshooting skills and a commitment to delivering exceptional customer service, thereby ensuring a seamless IT experience for employees and stakeholders alike.

Job Responsibilities

• Provide first-line technical support to users via phone, email, and in-person for both hardware and software issues.
• Diagnose and resolve IT-related problems including but not limited to network connectivity, system performance, and printer malfunctions.
• Install, configure, and maintain IT equipment including computers, peripherals, and mobile devices.
• Assist with user account management, including account setup, permissions, and password resets.
• Monitor and maintain IT inventory to ensure that all systems function as required.
• Collaborate with other IT staff to implement and support ongoing IT projects.
• Train users on IT policies, procedures, and new technologies.
• Document support cases and solutions in the ticketing system for future reference and knowledge base creation.

Qualifications

• Associate's degree in Computer Science, Information Technology, or a related field; Bachelor’s degree preferred.
• Proven experience in IT support, preferably in a hybrid work environment.
• Strong knowledge of Windows and Mac operating systems, as well as relevant software applications.
• Familiarity with network protocols, concepts, and troubleshooting methodologies.
• Excellent communication and interpersonal skills, with the ability to assist non-technical users.
• Strong problem-solving skills and ability to work under pressure.
• Relevant IT certifications (e.g., CompTIA A+, Network+, or equivalent) is a plus.

Technologies & Tools

The Hybrid IT Support Technician role involves working with a variety of technologies and tools, including but not limited to, Microsoft Windows and Office Suite, macOS, various remote support software (such as TeamViewer or AnyDesk), ticketing systems (e.g., ServiceNow or Jira), and networking equipment, such as routers, switches, and firewalls. Familiarity with cloud services (such as Office 365 or Google Workspace) and virtual collaboration tools (e.g., Zoom or Microsoft Teams) is also essential to effectively support a hybrid work environment.

Ideal Candidates

The ideal candidates for the Hybrid IT Support Technician role are those who are detail-oriented, possess exemplary communication skills, and demonstrate a genuine passion for technology and customer service. They exhibit a proactive approach to problem-solving, adapt swiftly to new tools and methodologies, and thrive in both independent and collaborative work environments. Additionally, they should embody a commitment to continuous learning and staying up to date with industry trends and advancements.