Hybrid IT Support Technician

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Written by AI from the job title and company, not by Jobot, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Hybrid IT Support Technician at Jobot plays a critical role in ensuring that our internal IT systems function efficiently and effectively. This position combines both remote and on-site support to troubleshoot and resolve technical issues, maintain IT infrastructure, and provide exceptional service to our employees. The ideal candidate will demonstrate a strong understanding of various technologies, possess excellent problem-solving skills, and thrive in a fast-paced, hybrid work environment.

Job Responsibilities

• Provide technical support to end-users, addressing hardware and software issues both remotely and in person.
• Monitor and maintain IT infrastructure, including servers, networks, and telecommunication systems.
• Install, configure, and upgrade IT systems and applications as required.
• Document all support requests and resolutions in a ticketing system to ensure thorough communication and tracking.
• Assist in the implementation of IT projects, including system upgrades and migrations.
• Conduct regular maintenance of IT equipment to prevent downtime.
• Train employees on IT systems and best practices to enhance productivity and security.
• Collaborate with other IT team members to identify and resolve systemic issues.

Qualifications

• Associate’s degree in Information Technology, Computer Science, or a related field; Bachelor’s degree preferred.
• Minimum of 2 years of experience in an IT support role, preferably in a hybrid work environment.
• Strong knowledge of Windows and macOS operating systems.
• Experience with network troubleshooting and hardware diagnostics.
• Familiarity with common applications, such as Microsoft Office Suite and remote support tools.
• Excellent communication skills, both verbally and in writing.
• Ability to work independently and as part of a team with minimal supervision.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.

Technologies & Tools

The Hybrid IT Support Technician will utilize a variety of technologies and tools, including but not limited to operating systems such as Windows 10/11 and macOS, ticketing systems like ServiceNow or Zendesk, remote desktop applications, network monitoring software, and cloud services. Familiarity with tools such as Active Directory, Office 365, and Virtual Private Networks (VPNs) is essential for the effective performance of this role.

Ideal Candidates

Ideal candidates for the Hybrid IT Support Technician position are proactive, highly organized, and adaptable individuals who excel at multitasking. They possess strong analytical and diagnostic skills, a passion for technology, and a commitment to providing top-notch customer service. The ability to stay calm and resourceful under pressure, coupled with a collaborative attitude towards problem-solving, will contribute to their success in this dynamic role.