Hybrid IT Support Technician

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Written by AI from the job title and company, not by Jobot, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Hybrid IT Support Technician at Jobot will be responsible for providing comprehensive support services for both on-site and remote users. This role involves troubleshooting technical issues, maintaining hardware and software systems, and implementing solutions to optimize IT operations. The technician will serve as a point of contact for internal staff, ensuring timely resolution of IT-related problems while maintaining a high level of customer service. Additionally, the candidate will assist in the deployment of new technologies and participate in ongoing IT projects that enhance overall productivity and efficiency.

Job Responsibilities

• Troubleshoot and resolve hardware, software, and networking issues for users in-person and remotely.
• Assist in the deployment and configuration of new systems and software applications.
• Maintain inventory of IT equipment and ensure proper functioning of all devices.
• Set up user accounts and profiles, manage access permissions, and enforce security protocols.
• Document technical issues and resolutions in the ticketing system for reference and analysis.
• Work closely with other IT team members on special projects and technology upgrades.
• Educate employees on best practices for IT security and effective use of technology.

Qualifications

• Associate's degree in Information Technology, Computer Science, or a related field; Bachelor's degree preferred.
• Minimum 2 years of experience in IT support or a related technical role.
• Proficiency in Windows and UNIX/Linux operating systems.
• Strong knowledge of networking fundamentals, including LAN/WAN, TCP/IP, and DHCP.
• Experience with hardware components and troubleshooting techniques.
• Excellent communication skills and ability to work well in both team and individual settings.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.

Technologies & Tools

The Hybrid IT Support Technician will engage with various technologies and tools, including but not limited to Windows Server, Microsoft Office Suite, network troubleshooting software, and remote support tools such as TeamViewer or AnyDesk. Familiarity with different operating systems and endpoint management solutions will also be crucial to effectively serve users across the organization.

Ideal Candidates

The ideal candidate for the Hybrid IT Support Technician position will possess a combination of strong technical acumen and excellent interpersonal skills. They should be adaptable and able to handle shifting priorities in a fast-paced environment. A customer-centric attitude is essential, along with a proactive approach to problem-solving. Candidates who demonstrate a commitment to continuous learning and improvement, as well as collaboration with other IT professionals, will thrive in this role.