Hybrid IT Support Technician

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Written by AI from the job title and company, not by Jobot, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Hybrid IT Support Technician at Jobot will play a critical role in providing exceptional technical support to both on-site and remote employees. This position requires a mix of hardware and software support, troubleshooting issues across a diverse range of technologies, and ensuring the seamless operation of IT systems. The technician will also assist in implementing IT projects, contributing to team goals, and ensuring a high level of user satisfaction through effective problem resolution and communication.

Job Responsibilities

• Troubleshoot hardware and software issues for end-users both on-site and remotely.
• Install, configure, and maintain computer systems, networks, and related equipment.
• Provide technical support for applications and operating systems, ensuring optimal performance.
• Respond promptly to support requests via ticketing systems, phone, or in-person interactions.
• Document and maintain accurate records of support requests, resolutions, and IT inventory.
• Assist in the setup and configuration of multimedia equipment for meetings and training sessions.
• Collaborate with other IT team members to resolve complex issues and implement IT projects.

Qualifications

• Associate's degree or equivalent experience in Information Technology or a related field.
• Minimum of 2 years of experience in IT support or a similar role.
• Proficient in Windows and Mac OS operating systems; familiarity with Linux is a plus.
• Strong understanding of networking concepts, including LAN/WAN and troubleshooting techniques.
• Experience with common software applications (e.g., Microsoft Office Suite, remote access tools).
• Excellent communication skills, both verbal and written; ability to assist non-technical users.
• Relevant certifications (e.g., CompTIA A+, Network+, or equivalent) are highly desirable.

Technologies & Tools

The Hybrid IT Support Technician will utilize various technologies and tools in daily operations, including but not limited to desktop and laptop computers, printers, mobile devices, remote access software (such as TeamViewer or AnyDesk), ticketing systems (like Jira or ServiceNow), and standard office applications. Familiarity with cloud technologies (e.g., Microsoft 365, Google Workspace) is also crucial to provide effective support to users.

Ideal Candidates

An ideal candidate for the Hybrid IT Support Technician position is someone who not only possesses the technical skills required but also exhibits strong interpersonal abilities to communicate effectively with users of varying technical skills. They should be proactive problem-solvers, eager to help others and dedicated to enhancing the user experience. Adaptability and a willingness to learn new technologies will also set an ideal candidate apart, as they must keep pace with the evolving landscape of IT tools and solutions.