Hybrid IT Support Technician

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Written by AI from the job title and company, not by Jobot, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Hybrid IT Support Technician at Jobot serves as a pivotal link between technology and users, responsible for delivering comprehensive IT support in a hybrid environment. This role involves troubleshooting hardware and software issues, maintaining system security, and ensuring efficient operation of IT services. The technician will work closely with both onsite and remote users, leveraging strong communication and technical skills to resolve issues promptly and effectively, while also contributing to system upgrades and enhancements as needed.

Job Responsibilities

• Provide first-line support for hardware, software, and network issues for both on-site and remote users.
• Diagnose and troubleshoot technical issues, documenting resolutions for future reference.
• Manage and configure user accounts, access rights, and permissions in accordance with company policies.
• Assist in the installation, configuration, and maintenance of IT equipment, including desktops, laptops, and printers.
• Implement and monitor IT security measures, ensuring compliance with best practices and company standards.
• Collaborate with other IT team members to assist in system upgrades, migrations, and other projects.
• Provide training and support to users on various software applications and IT policies.
• Respond to helpdesk tickets in a timely manner, prioritizing according to urgency and company requirements.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 2 years of experience in IT support or a similar role.
• Proficient in Windows and Mac operating systems, as well as Microsoft Office Suite.
• Strong understanding of networking concepts and protocols, including TCP/IP and DNS.
• Experience with remote support tools and technologies.
• Excellent problem-solving skills and attention to detail.
• Strong interpersonal and communication skills.
• Relevant certifications (CompTIA A+, Microsoft Certified, etc.) are a plus.

Technologies & Tools

The Hybrid IT Support Technician will utilize a range of technologies and tools including but not limited to Windows and macOS operating systems, Microsoft Office Suite, remote desktop support software, ticketing systems like ServiceNow or Jira, network monitoring tools, and cybersecurity applications to maintain the integrity and performance of IT services.

Ideal Candidates

Ideal candidates for the Hybrid IT Support Technician position are proactive and adaptable individuals who possess a passion for technology and a commitment to providing exceptional customer service. They demonstrate strong analytical abilities and possess a collaborative spirit, working effectively with both technical teams and end-users. Furthermore, they should thrive in a fast-paced environment, show initiative in continuous learning, and uphold a positive attitude towards problem-solving and challenges.