IBM Storage / Site Reliability Engineer (remote)

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Job Overview

The IBM Storage / Site Reliability Engineer at Converge Technology Solutions Corp. is responsible for ensuring high availability, performance, and reliability of our storage infrastructure and services. This role involves collaborating with various teams to maintain and enhance storage solutions, implementing robust monitoring systems, and continuously optimizing operational processes. The candidate will be pivotal in addressing incident management, supporting deployments, and contributing to the overall operational efficiency within a remote work environment.

Job Responsibilities

• Design, implement, and maintain IBM Storage solutions to meet organizational needs.
• Monitor system performance and conduct regular health checks to ensure optimal uptime.
• Collaborate with development teams to create and refine CI/CD pipelines for efficient deployment.
• Perform root cause analysis for incidents and propose proactive measures to mitigate future occurrences.
• Establish and enforce best practices for system configurations and maintenance procedures.
• Document system architectures, processes, and changes systematically for knowledge management.
• Participate in on-call rotations to ensure 24/7 support for critical systems.
• Enhance automation of operational tasks to improve reliability and efficiency.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in systems engineering or site reliability engineering.
• Hands-on experience with IBM Storage solutions and associated technologies.
• Proficiency in scripting languages such as Python, Bash, or similar.
• Strong knowledge of Linux/Unix operating systems.
• Familiarity with containerization tools such as Docker and orchestration frameworks like Kubernetes.
• Experience with monitoring tools and incident management practices.
• Excellent problem-solving skills and a track record of successful incident resolution.

Technologies & Tools

The IBM Storage / Site Reliability Engineer will primarily work with a range of storage technologies including IBM FlashSystem and IBM Spectrum Scale. Proficiency in cloud storage solutions and technologies such as AWS or Azure may also be pertinent. Additional tools may include monitoring solutions such as Nagios or Prometheus, infrastructure as code technologies like Terraform, and CI/CD tools such as Jenkins or GitLab CI. Familiarity with ITSM tools for incident and change management is also advantageous.

Ideal Candidates

The ideal candidate for this position possesses strong analytical skills, a detail-oriented mindset, and a proactive approach to problem-solving. They should demonstrate excellent communication and collaboration capabilities to work efficiently in a remote setting. A passion for innovation and a commitment to continuous improvement in system reliability and performance are essential. Candidates should also be adaptable and willing to learn new technologies as they emerge to stay at the forefront of industry standards.