Job Description

Company Overview

A Japanese company that specializes in the manufacture and sale of cooling systems, servo systems, power systems, and related electronic components. They are known for their high-quality products used in various industries including automation, information technology, medical, and automotive sectors.

Responsibilities

This role is Non-Exempt Position which involves managing and maintaining customer accounts, addressing inquiries from various sources including factories, contract manufacturers, and OEMs, and overseeing customer demand by utilizing forecasting and inventory management techniques. Tasks also include entering orders into the ERP system, scheduling assemblies, and coordinating shipments. Communication with buyers to ensure order follow-up is essential. Updating customer orders through WebEDI or Open Order Reports, managing returned materials (RMAs), distributing marketing tools such as catalogs and manuals, organizing and managing quotations, and undertaking additional projects as assigned by management are also part of the responsibilities. Additionally, general clerical duties are performed to support the smooth operation of the tasks at hand.

Requirements

English [e.g., speaking, reading, and writing], Japanese is a plus
Experienced in manufacturing or distribution industries
Minimum 2 years’ experience in a customer service or support role
Experienced in project management, forecasting, and inventory control
Experienced in computer skills (e.g., ERP or MRP, Microsoft Office, Excel)
Capable of effectively handling all aspects of order and delivery schedules of overseas production programs
Strong negotiation and interpersonal skills (e.g., lead-time and schedule arrangement)
Ability to work efficiently and meet tight deadlines
Provide excellent customer service
Team player

SALARY

USD 55,000 - 60,000/annual or DOE

Benefits