IT Help Desk Support Technician

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Written by AI from the job title and company, not by GTS Technology Solutions, so some details may not match this job. The employer's own page has the real description.

Overview

GTS Technology Solutions is seeking a dedicated and skilled IT Help Desk Support Technician to join our dynamic team. In this role, you will provide exceptional technical support to our users, assisting them with various IT-related issues and ensuring the smooth operation of all systems. The ideal candidate will possess strong problem-solving abilities, an eagerness to learn, and excellent communication skills to effectively assist both internal and external clients.

Job Responsibilities

• Provide first-line support to users by troubleshooting hardware and software issues.
• Install, configure, and maintain computer systems and applications.
• Manage user accounts, permissions, and access rights in accordance with company policies.
• Document and track support requests in the ticketing system for accurate resolution reporting.
• Assist in the maintenance of local area networks (LAN) and wide area networks (WAN).
• Conduct training sessions for users on software applications and system functionalities.
• Collaborate with other IT staff to resolve complex technical problems.
• Maintain inventory of IT equipment and software licenses.

Qualifications

• A minimum of an Associate's Degree in Information Technology, Computer Science, or a related field.
• 1-3 years of experience in an IT help desk or technical support role.
• Proficiency with Windows and Mac operating systems, as well as common office software applications.
• Familiarity with hardware components and troubleshooting techniques.
• Strong verbal and written communication skills.
• Ability to prioritize tasks and manage multiple requests simultaneously.
• Certifications such as CompTIA A+, ITIL, or similar will be considered a plus.

Technologies & Tools

The IT Help Desk Support Technician will utilize various technologies and tools, including but not limited to ticketing systems (e.g., Jira, Zendesk), remote desktop software (e.g., TeamViewer), anti-virus software, and network monitoring tools. Familiarity with virtualization platforms such as VMware or Hyper-V, as well as cloud services (e.g., Office 365, AWS), will be beneficial in this role.

Ideal Candidates

Successful candidates will demonstrate a blend of technical expertise and interpersonal skills. They will be proactive, eager to learn, and capable of working effectively under pressure. A customer-centric attitude, coupled with a clear and approachable communication style, will enable them to resolve issues swiftly and enhance user satisfaction. Team players who are adaptable and committed to continual improvement will thrive in our fast-paced work environment.