IT Support Engineer - QA Analyst

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Written by AI from the job title and company, not by NinjaOne, so some details may not match this job. The employer's own page has the real description.

Job Overview

As an IT Support Engineer - QA Analyst at NinjaOne, you will be responsible for ensuring the seamless operation of our IT infrastructure and applications by conducting thorough testing and providing technical support to clients and internal teams. Your key responsibilities will involve troubleshooting software and hardware issues, ensuring quality assurance in our product offerings, and collaborating with diverse teams to enhance service delivery. This role requires a proactive individual with a blend of technical expertise and analytical skills to address issues effectively while contributing to the overall improvement of our IT services.

Job Responsibilities

• Provide first-level technical support for software and hardware-related queries from end users.
• Conduct quality assurance testing of applications, documenting bugs, and tracking resolutions.
• Coordinate with software development teams to enhance product quality and performance.
• Develop and maintain technical documentation for IT processes and solutions.
• Assist in the implementation and rollout of new software and hardware solutions.
• Utilize ticketing systems to manage and resolve support requests in a timely manner.
• Identify recurring issues and work on long-term solutions to improve efficiency.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience as an IT Support Engineer or similar role, with at least 2 years in QA testing.
• Strong understanding of networks, operating systems, and hardware configurations.
• Familiarity with software development lifecycle (SDLC) and testing methodologies.
• Excellent problem-solving skills with strong attention to detail.
• Effective communication skills, both verbal and written, for collaboration with technical and non-technical teams.
• Experience with ticketing systems and customer support platforms.

Technologies & Tools

This position utilizes a variety of technologies and tools, including but not limited to, Windows and Linux operating systems, SQL databases, JIRA for issue tracking, version control systems such as Git, and various remote support software. The role demands familiarity with automation testing tools and network monitoring utilities to ensure efficient troubleshooting and system stability.

Ideal Candidates

Ideal candidates for the IT Support Engineer - QA Analyst position at NinjaOne are detail-oriented individuals who possess a passion for technology and a commitment to quality service. They should be self-motivated with a strong analytical mindset and the ability to work effectively in a team setting. Exceptional interpersonal skills and the capacity to explain technical concepts to a non-technical audience are essential. Candidates who thrive in a fast-paced and dynamic environment while maintaining a user-focused approach will excel in this role.