IT Support Technician 1

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Written by AI from the job title and company, not by Angi, so some details may not match this job. The employer's own page has the real description.

Overview

The IT Support Technician 1 at Angi plays a crucial role in ensuring a seamless and efficient technological environment for our team members and customers. This position involves troubleshooting hardware and software issues, providing technical support, and assisting in the implementation and maintenance of IT systems. The ideal candidate will possess strong problem-solving skills and a keen attention to detail while delivering exceptional customer service.

Job Responsibilities

• Provide first-level technical support to internal users for hardware and software inquiries.
• Troubleshoot and resolve technical issues related to computers, printers, networks, and other IT equipment.
• Maintain accurate records of user support requests and resolutions using a ticketing system.
• Assist in the onboarding and offboarding of employees, including setting up new devices and accounts.
• Support the installation, configuration, and maintenance of IT systems and applications.
• Educate users on best practices for technology usage and security.
• Collaborate with senior support staff and other IT personnel on complex issues.

Qualifications

• High school diploma or equivalent; associate's degree or technical certification preferred.
• Minimum of 1 year experience in an IT support or help desk role.
• Familiarity with Windows and macOS operating systems.
• Knowledge of networking concepts and troubleshooting methodologies.
• Strong communication skills, both verbal and written, with a focus on customer service.
• Ability to work independently as well as in a team-oriented environment.

Technologies & Tools

The IT Support Technician 1 will utilize various technologies and tools such as ticketing systems like Jira or ServiceNow, remote support software including TeamViewer or AnyDesk, and standard productivity software such as Microsoft Office Suite and Google Workspace. Familiarity with antivirus solutions, backup systems, and network monitoring tools is also beneficial.

Ideal Candidates

Ideal candidates for the IT Support Technician 1 position should exhibit a proactive and approachable demeanor, demonstrating the ability to manage multiple tasks effectively while maintaining a positive attitude. They should possess a strong willingness to learn and grow within the IT field, as well as a genuine passion for helping others navigate technological challenges. Key characteristics include patience, reliability, and a customer-centric mindset, enabling the candidate to enhance the overall user experience within the organization.