IT Support Technician 1

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Written by AI from the job title and company, not by Angi, so some details may not match this job. The employer's own page has the real description.

Overview

The IT Support Technician 1 at Angi will play a crucial role in ensuring smooth operations for end-user computing environments. This position is responsible for providing technical support for hardware and software issues, assisting users with troubleshooting, and ensuring that all IT processes and services run efficiently. The technician will support various systems, assist with installations, and ensure compliance with best practices for data security and integrity, ultimately contributing to the overall productivity of the organization.

Job Responsibilities

• Provide first-line technical support to users experiencing hardware and software issues.
• Diagnose and resolve issues promptly to minimize downtime and maintain productivity.
• Assist in the installation, configuration, and maintenance of computer and network systems.
• Document technical issues and solutions in the ticketing system to maintain accurate records.
• Educate users on basic computer functions, applications, and best practices in IT security.
• Collaborate with other IT team members to improve service delivery and technical processes.
• Conduct routine inspections and preventive maintenance on IT equipment.

Qualifications

• Associate’s degree in Information Technology, Computer Science, or a related field.
• 1-2 years of experience in IT support or a technical support role.
• Familiarity with Windows and Mac OS environments and their application software.
• Strong understanding of networking principles and basic network troubleshooting.
• Excellent problem-solving and critical-thinking skills.
• Ability to communicate technical information effectively to non-technical users.
• Relevant IT certifications (such as CompTIA A+, Network+) are a plus.

Technologies & Tools

The IT Support Technician 1 will utilize various technologies and tools to perform their duties effectively. These may include remote access software for troubleshooting, ticketing systems for incident management, and diagnostic tools for hardware assessments. Familiarity with Microsoft Office Suite, various antivirus and malware protection programs, and configuration management software will also be vital for this role. Additionally, networking equipment such as routers, switches, and Wi-Fi access points will be part of daily interactions.

Ideal Candidates

Ideal candidates for the IT Support Technician 1 position at Angi possess a positive attitude and a keen interest in technology. They should be characterized by their strong customer service orientation and their ability to handle stressful situations professionally. A proactive and self-motivated approach to problem-solving paired with excellent organizational skills is essential. Furthermore, successful candidates demonstrate adaptability and a willingness to learn and grow within the dynamic environment of IT support.