IT Support Technician 1

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Written by AI from the job title and company, not by Angi, so some details may not match this job. The employer's own page has the real description.

Position Overview

The IT Support Technician 1 at Angi will play a crucial role in providing technical assistance and support to end-users, ensuring smooth operation of IT systems and software applications. The successful candidate will be responsible for troubleshooting various hardware and software issues, assisting in the setup and maintenance of technology equipment, and contributing to a positive user experience through effective communication and problem resolution. This entry-level position is designed for those looking to build a career in IT support while contributing to Angi's commitment to delivering superior service and support to its employees and clients.

Job Responsibilities

• Provide first-level technical support to users via phone, email, and in-person interactions.
• Troubleshoot and resolve issues related to hardware, software, and networking.
• Assist in the installation, configuration, and upgrading of IT equipment and software.
• Document problem resolutions and maintain records of support requests in the ticketing system.
• Support the deployment of new applications and user accounts, including password resets and access configurations.
• Assist with inventory management of IT assets and equipment.
• Collaborate with senior IT staff to escalate complex issues as needed.
• Participate in training sessions to enhance technical skills and knowledge.

Qualifications

• Associate's degree in Computer Science, Information Technology, or a related field preferred.
• Basic knowledge of computer hardware and software, including Windows and Mac operating systems.
• Experience in a customer service role, ideally in a technical environment.
• Strong problem-solving skills and the ability to work independently or as part of a team.
• Excellent communication skills, both verbal and written.
• Familiarity with ticketing systems and remote support tools is a plus.
• Willingness to learn and adapt to new technologies and procedures.

Technologies & Tools

In this role, the IT Support Technician 1 will utilize a variety of technologies and tools, including but not limited to ticketing systems for issue tracking, remote desktop support software for assisting users, and various diagnostic tools to troubleshoot hardware and software problems. Familiarity with networking concepts, Microsoft Office Suite, and other enterprise applications will also be essential in performing day-to-day responsibilities effectively.

Ideal Candidates

The ideal candidates for this position will demonstrate a passion for technology and a strong commitment to providing exceptional customer service. They should possess an analytical mindset that enables them to dissect and resolve technical issues efficiently. A proactive approach to problem-solving, coupled with the ability to work collaboratively in a team-oriented environment, makes for a successful IT Support Technician 1 at Angi. Strong interpersonal skills and enthusiasm for learning are key characteristics that contribute to career advancement within the organization.