IT Support Technician 1 - Remote | WFH

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by Get It Recruit - Information Technology, so some details may not match this job. The employer's own page has the real description.

Overview

The IT Support Technician 1 - Remote | WFH at Get It Recruit - Information Technology plays a crucial role in providing technical assistance to end-users while ensuring their computing environment operates smoothly and efficiently. This entry-level position encompasses a diverse range of responsibilities, including troubleshooting hardware and software issues, maintaining IT systems, and assisting users with technical queries. The ideal candidate will be proactive in resolving technical challenges to enhance operational productivity and contribute to a high-quality customer service experience.

Job Responsibilities

• Provide technical support and troubleshooting assistance for hardware, software, and network issues via phone, email, or chat.
• Assist in the installation, configuration, and upgrading of IT equipment and software.
• Document and track all support requests and resolutions using ticketing systems.
• Collaborate with other IT team members to identify and escalate more complex issues when necessary.
• Maintain knowledge base articles and training materials to support self-service user resolutions.
• Ensure proper functioning of systems by performing regular maintenance and updates.
• Provide user training and guidance on IT systems and applications.

Qualifications

• Associate's degree in Information Technology, Computer Science, or a related field is preferred.
• Basic understanding of computer hardware, operating systems, and software applications.
• Experience with help desk software and ticketing systems is a plus.
• Strong troubleshooting skills and problem-solving ability.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage time effectively in a remote environment.

Technologies & Tools

The IT Support Technician 1 will utilize various technologies and tools, including Windows and macOS operating systems, Microsoft Office Suite, remote desktop applications, and a range of cloud-based software solutions. Familiarity with networking concepts and basic commands is advantageous for this role, alongside experience with ticketing systems such as ServiceNow or JIRA.

Ideal Candidates

The ideal candidates for this position are individuals who are detail-oriented, self-motivated, and possess a passion for technology. They should demonstrate the ability to work effectively in a team-oriented environment and exhibit a strong commitment to customer service. Additionally, candidates should be adaptable and eager to learn, as rapid changes in technology require ongoing training and skill enhancement.