IT Support Technician

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by Akkodis, so some details may not match this job. The employer's own page has the real description.

Job Overview

The IT Support Technician at Akkodis plays a critical role in maintaining and enhancing the technology infrastructure, ensuring seamless functioning of all IT systems. This position involves providing technical assistance and support to on-site personnel and remote users, troubleshooting hardware and software issues, and implementing solutions for improved operational efficiency. The technician will also be expected to monitor system performance, maintain documentation for IT processes, and contribute to projects aimed at upgrading and optimizing the overall IT environment.

Job Responsibilities

• Provide first-level IT support for all hardware and software issues reported by users.
• Diagnose and resolve technical issues pertaining to desktops, laptops, and other computing devices.
• Install, configure, and maintain operating systems and application software.
• Assist in the setup and maintenance of network equipment, including routers, switches, and servers.
• Monitor and maintain IT systems to ensure stability and performance.
• Document all support interactions and maintain accurate records of IT processes and procedures.
• Train users on new technologies and software applications.
• Collaborate with senior IT staff on various projects, including system upgrades and deployments.

Qualifications

• Associate degree in Computer Science, Information Technology, or related field; Bachelor's degree preferred.
• At least 2 years of experience in IT support or a related technical role.
• Proficient in troubleshooting hardware and software issues across various platforms.
• Familiarity with operating systems such as Windows, macOS, and Linux.
• Knowledge of networking concepts and protocols.
• Excellent communication and interpersonal skills to effectively assist users.
• Strong problem-solving skills and attention to detail.

Technologies & Tools

The IT Support Technician will use a variety of technologies and tools, including but not limited to ticketing systems for issue tracking, remote desktop applications for providing user support, and various software tools for system monitoring and maintenance. Familiarity with Microsoft Office Suite, Active Directory for user management, and network monitoring tools is also essential for this role.

Ideal Candidates

Ideal candidates for the IT Support Technician position are those who demonstrate a strong passion for technology and customer service. They possess a proactive attitude, maintain a focus on detail, and can work effectively both independently and collaboratively in a team environment. Successful applicants are adaptable and eager to learn new skills, with a commitment to providing excellent support to users and enhancing their overall technology experience.