IT Support Technician (AWS / Okta)

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Written by AI from the job title and company, not by Rise Technical, so some details may not match this job. The employer's own page has the real description.

Job Overview

The IT Support Technician (AWS / Okta) at Rise Technical will be responsible for providing exceptional technical support and troubleshooting services related to cloud infrastructure and identity management systems. This role will involve collaborating with various teams to ensure smooth operations and effective resolution of IT issues. The technician will support AWS environments, manage user access through Okta, and assist in the implementation of new technologies while demonstrating a strong commitment to customer service.

Job Responsibilities

• Provide effective technical support for AWS cloud services, including troubleshooting and optimization.
• Manage user identities and access using Okta, ensuring compliance with security protocols.
• Assist in the installation, configuration, and maintenance of IT equipment and software.
• Document and track support requests using the helpdesk ticketing system to ensure resolution and customer satisfaction.
• Collaboration with cross-functional teams to address complex technical issues and implement solutions.
• Conduct training sessions for end-users on cloud applications and security practices.
• Continuously update technical knowledge and skills by participating in training and certification programs.

Qualifications

• Associate’s degree in Information Technology, Computer Science, or a related field; Bachelor’s degree is a plus.
• Proven experience in IT support, specifically with AWS and Okta.
• Strong understanding of cloud computing concepts and practices.
• Familiarity with identity and access management principles.
• Excellent problem-solving and troubleshooting skills.
• Effective communication skills, both written and verbal, with the ability to interact with technical and non-technical users.
• Relevant certifications such as AWS Certified Solutions Architect, AWS Certified Cloud Practitioner, or Okta Certified Administrator are highly desirable.

Technologies & Tools

The IT Support Technician will work extensively with AWS cloud services, utilizing tools such as AWS Management Console, AWS CLI, and related monitoring and management software. Additionally, the role involves the use of Okta for identity management and single sign-on capabilities, along with various support ticketing systems and remote access tools. Proficiency in these technologies is essential for successful performance in this role.

Ideal Candidates

Ideal candidates for the IT Support Technician position will possess a strong customer service orientation, demonstrating patience and professionalism when addressing user concerns. They should be detail-oriented, with the ability to prioritize tasks and manage time effectively. A proactive approach to problem-solving, a keen interest in technology, and a commitment to continuous learning are vital attributes that align with Rise Technical's culture and goals.