IT Support Technician

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Written by AI from the job title and company, not by Centra Health, so some details may not match this job. The employer's own page has the real description.

Overview

The IT Support Technician at Centra Health will play a pivotal role in maintaining the integrity and functionality of our IT infrastructure. This position is responsible for providing exceptional technical support to our staff, ensuring that all hardware and software systems operate effectively. The technician will troubleshoot issues, assist with installations and upgrades, and contribute to the overall improvement of our technology operations, all while adhering to best practices in a healthcare environment.

Job Responsibilities

• Provide first-level technical support for users experiencing hardware and software issues.
• Install, configure, and upgrade computer systems, including desktops, laptops, and peripherals.
• Respond to support requests via phone, email, and in-person, documenting all interactions in the ticketing system.
• Assist in maintaining network and system security by monitoring and updating antivirus software and firewalls.
• Collaborate with other IT team members to identify and implement system improvements.
• Maintain an inventory of IT assets and assist in managing the procurement process for new equipment.
• Provide training and support to end-users on software applications and best practices.

Qualifications

• Associate’s degree in Information Technology, Computer Science, or a related field preferred; equivalent work experience may be considered.
• Minimum of 1-2 years of experience in an IT support role.
• Strong understanding of computer systems, mobile devices, and other technologies.
• Familiarity with network protocols and troubleshooting methodologies.
• Proficient in Microsoft Office Suite and common operating systems (Windows, macOS).
• Excellent problem-solving skills and ability to work under pressure.
• Strong communication skills, both verbal and written, with a customer-focused approach.

Technologies & Tools

The IT Support Technician will utilize a variety of technologies and tools to perform their duties effectively. This includes helpdesk ticketing systems for tracking support requests, remote desktop applications for troubleshooting and support, and various diagnostic tools to assess hardware and software functionality. Familiarity with VoIP systems and basic network troubleshooting equipment is also advantageous to excel in this role.

Ideal Candidates

Ideal candidates for the IT Support Technician position at Centra Health should possess a proactive mindset and a commitment to service excellence. They should thrive in a collaborative environment, demonstrating flexibility and adaptability in their approach to problem-solving. Strong interpersonal skills are essential, as the person in this role will be the frontline contact for technology-related inquiries. A keen interest in advancing technology and a desire to contribute to the healthcare field will further enhance their fit for our team.