IT Support Technician

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Written by AI from the job title and company, not by Fluent Commerce, so some details may not match this job. The employer's own page has the real description.

Job Overview

The IT Support Technician at Fluent Commerce plays a vital role in ensuring the smooth operation of our technology services and systems. This position is responsible for providing technical support to end-users, troubleshooting issues related to hardware and software, and maintaining an efficient IT environment. The technician will serve as the first line of support, working closely with various departments to resolve technical problems promptly and effectively, thereby facilitating uninterrupted business operations.

Job Responsibilities

• Provide first-level technical support to users via phone, email, and in-person.
• Troubleshoot and resolve hardware and software issues, ensuring timely resolution.
• Install, configure, and maintain desktop and laptop computers, peripherals, and software applications.
• Assist in the onboarding process of new employees by setting up workstations and accounts.
• Monitor and maintain IT inventory, including hardware and software licensing.
• Document and maintain records of support requests and resolutions using ticketing systems.
• Collaborate with other IT team members to enhance workflows and improve support processes.
• Participate in ongoing training to stay updated with the latest technologies and best practices.

Qualifications

• Associate's degree in Information Technology, Computer Science, or a related field; bachelor's degree preferred.
• 1-3 years of experience in IT support or a related role.
• Proficiency in troubleshooting Windows and Mac operating systems.
• Familiarity with networking concepts and protocols.
• Strong knowledge of common software applications, including Microsoft Office Suite.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple tasks effectively.

Technologies & Tools

The IT Support Technician will utilize a variety of technologies and tools, including but not limited to remote desktop software, ticketing systems such as Zendesk or Jira, antivirus software, and network monitoring tools. Experience with cloud-based applications and services, including Microsoft 365, is essential for this role, as well as familiarity with collaboration tools such as Slack and Zoom.

Ideal Candidates

The ideal candidate for the IT Support Technician position at Fluent Commerce possesses a strong technical aptitude coupled with exemplary interpersonal skills. They are proactive problem solvers, capable of working under pressure while maintaining a positive attitude. The individual should exhibit a passion for technology and a desire to help others, demonstrating patience and effective communication when addressing user needs. A customer-oriented mindset and keen attention to detail are key characteristics that will contribute to success in this role.