IT Support Technician

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Written by AI from the job title and company, not by Human Services Management Corporation, so some details may not match this job. The employer's own page has the real description.

Job Overview

The IT Support Technician at Human Services Management Corporation will be responsible for maintaining and enhancing the technology infrastructure to ensure optimal performance and support for our staff. This role involves providing technical assistance, troubleshooting issues, and ensuring the seamless operation of our IT systems. The ideal candidate will possess a strong technical background, excellent problem-solving skills, and a commitment to delivering exceptional service to both internal and external stakeholders.

Job Responsibilities

• Respond to user support requests via phone, email, or in-person.
• Troubleshoot hardware and software issues, providing resolutions and guidance.
• Install, configure, and maintain computer systems and software applications.
• Assist in network maintenance, including monitoring performance and security protocols.
• Document technical processes and create user manuals for staff reference.
• Provide training and support to users on new technologies and software tools.
• Collaborate with team members and external vendors to facilitate system upgrades.

Qualifications

• An associate’s degree in Information Technology, Computer Science, or a related field is preferred.
• Minimum of 2 years of experience in IT support or a related role.
• Proficiency in troubleshooting Windows and Mac operating systems.
• Knowledge of networking concepts, including TCP/IP, DNS, and DHCP.
• Experience with IT ticketing systems and remote support applications.
• Strong communication skills with the ability to convey technical information to non-technical users.

Technologies & Tools

The IT Support Technician will utilize various technologies and tools to effectively perform their duties. Proficiency in Windows and Mac operating systems, MS Office Suite, remote access tools, IT service management software, and antivirus solutions is essential. Familiarity with network management tools and hardware diagnostics equipment will also be beneficial for maintaining optimal system performance.

Ideal Candidates

Ideal candidates for the IT Support Technician position will be detail-oriented, proactive, and possess a strong customer service ethos. They should have a knack for problem-solving and demonstrate a passion for technology and its impact on business operations. An ability to work collaboratively in a team environment, as well as independently when required, is crucial. Additionally, successful candidates will possess strong communication skills, making them effective in addressing the needs of users with varying technical backgrounds.