IT Support Technician I

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Written by AI from the job title and company, not by City of Coconut Creek, so some details may not match this job. The employer's own page has the real description.

Job Overview

The IT Support Technician I at the City of Coconut Creek is responsible for providing technical assistance and support to users, ensuring the smooth operation of hardware and software systems within the organization. This position involves troubleshooting IT issues, responding to service requests, and collaborating with team members to maintain efficient service delivery. The ideal candidate will possess a solid foundation in IT principles and a strong commitment to customer support, contributing to the technological advancement of the City’s operations.

Job Responsibilities

• Provide first-level technical support for hardware, software, and networking issues.
• Diagnose and resolve user-reported problems both in person and remotely.
• Assist in the installation, configuration, and maintenance of computer systems and peripheral devices.
• Document and track support requests using a ticketing system, ensuring timely resolution.
• Maintain inventory of IT assets and assist with ordering and setup of new equipment.
• Educate users on software applications and technology best practices.
• Collaborate with IT team members to implement system upgrades and improvements.

Qualifications

• Associate's degree in Information Technology, Computer Science, or a related field.
• Proven experience in a technical support role, ideally within a municipal or public sector environment.
• Familiarity with Windows and Mac operating systems, as well as common software applications.
• Basic understanding of networking concepts and troubleshooting.
• Strong communication skills and customer service orientation.
• Ability to work effectively in a team environment and independently.
• Certification such as CompTIA A+, Network+, or similar is desirable.

Technologies & Tools

The IT Support Technician I will work with a variety of technologies and tools, including but not limited to Windows Server and Client operating systems, Microsoft Office Suite, remote management software, ticketing systems (such as ServiceNow or Zendesk), and basic network devices (routers, switches, etc.). Knowledge of virtualization platforms and cybersecurity tools will also aid in efficiently supporting the IT infrastructure.

Ideal Candidates

The ideal candidates for the IT Support Technician I role will possess a proactive attitude and a genuine passion for technology and customer service. They will demonstrate strong problem-solving skills and the ability to communicate technical information clearly to non-technical users. A successful candidate will be adaptable to changing technologies and able to work under pressure while maintaining attention to detail. Additionally, a commitment to professional growth within the IT field will distinguish applicants as they contribute to the operational needs of the City of Coconut Creek.