IT Support Technician I

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Written by AI from the job title and company, not by Henry Schein One, so some details may not match this job. The employer's own page has the real description.

Job Overview

The IT Support Technician I at Henry Schein One is responsible for providing first-line technical support to internal users, ensuring that IT-related issues are resolved efficiently and effectively. This role encompasses a variety of tasks including troubleshooting hardware and software problems, assisting with installation and configuration of necessary technologies, and maintaining overall system performance to support daily operations. The ideal candidate will be proactive in diagnosing issues and will communicate effectively with users to deliver exceptional support services.

Job Responsibilities

• Troubleshoot and resolve technical issues related to hardware, software, and network systems.
• Assist in the installation, configuration, and maintenance of computer systems and peripheral devices.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Monitor and maintain computer systems and networks, ensuring optimal performance and availability.
• Document internal procedures, update technical manuals, and maintain logs of problems and solutions.
• Set up user accounts, permissions, and passwords in accordance with company policy.
• Conduct regular system checks and audits to ensure adherence to security protocols.
• Support IT team members in project implementations and upgrades.

Qualifications

• Associate degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• Minimum of 1 year of experience in a technical support role or related position.
• Strong understanding of computer systems, mobile devices, and other tech products.
• Proficient in providing technical assistance and support via phone, email, and in person.
• Knowledge of network infrastructure, including switches, routers, and firewalls.
• Excellent problem-solving skills and the ability to work under pressure.
• Effective communication and interpersonal skills.

Technologies & Tools

The IT Support Technician I will primarily utilize a variety of technologies and tools including but not limited to remote access software, ticketing systems (such as Zendesk or ServiceNow), antivirus programs, and network monitoring applications. Familiarity with Windows and macOS operating systems, Microsoft Office Suite, and common troubleshooting tools is essential for effectively resolving user issues and maintaining operational efficiency.

Ideal Candidates

Ideal candidates for the IT Support Technician I position at Henry Schein One will possess a strong customer service orientation coupled with a technical aptitude. They should be detail-oriented, with a desire for continuous learning and improvement in the field of IT support. Candidates who excel in this role will be adaptable, able to prioritize tasks in a fast-paced environment, and demonstrate a commitment to delivering high-quality support to ensure user satisfaction and productivity.