IT Support Technician I

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Written by AI from the job title and company, not by Solarity, so some details may not match this job. The employer's own page has the real description.

Job Overview

The IT Support Technician I at Solarity is responsible for providing effective and efficient technical support to end-users. This role involves troubleshooting hardware and software issues, performing system maintenance, and assisting in the implementation of new technologies. The technician will ensure minimal downtime and maintain optimal performance of IT systems while delivering exceptional customer service to internal staff. This position is ideal for individuals who are eager to learn and grow in the fast-paced field of information technology.

Job Responsibilities

• Troubleshoot and resolve hardware and software issues for end-users.
• Provide technical support via phone, email, and in-person.
• Install, configure, and maintain computer systems and peripherals.
• Assist in setting up new computers, printers, and mobile devices.
• Document technical procedures and create user manuals.
• Monitor and maintain system performance and security.
• Escalate complex issues to senior IT staff when necessary.
• Participate in IT projects and contribute to continuous improvement initiatives.

Qualifications

• Associate’s degree in Information Technology, Computer Science, or a related field; Bachelor’s degree preferred.
• Minimum of 1 year of experience in an IT support role or help desk environment.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with network troubleshooting and general networking principles.
• Basic understanding of Active Directory and Microsoft Exchange.
• Excellent verbal and written communication skills.
• Certifications such as CompTIA A+, Network+, or similar are a plus.

Technologies & Tools

The IT Support Technician I will utilize various technologies and tools, including ticketing systems like ServiceNow or Zendesk for tracking support requests, remote desktop tools such as TeamViewer or AnyDesk for remote assistance, and system monitoring software to ensure optimal performance of the IT infrastructure. Familiarity with Microsoft Office Suite, antivirus software, and common collaboration tools will also be essential.

Ideal Candidates

The ideal candidates for the IT Support Technician I position at Solarity possess a proactive attitude towards problem-solving and have a natural curiosity for technology. They should demonstrate strong interpersonal skills, ensuring effective communication with users at all technical levels. Candidates who are adaptable and capable of managing multiple tasks efficiently in a dynamic environment would significantly contribute to the team's success. A passion for continuous learning and professional growth in the field of IT will also set candidates apart.