IT Support Technician

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Written by AI from the job title and company, not by Managed Staffing, Inc., so some details may not match this job. The employer's own page has the real description.

Job Overview

The IT Support Technician at Managed Staffing, Inc. plays a critical role in ensuring the smooth operation of our technical systems. This position involves providing first-line support to end-users, troubleshooting hardware and software issues, and maintaining the integrity of our IT infrastructure. The ideal candidate will demonstrate strong problem-solving skills, effective communication abilities, and a commitment to delivering exceptional support services to help our organization operate efficiently.

Job Responsibilities

• Provide timely technical support and guidance to end-users via phone, email, and in-person.
• Diagnose and resolve hardware and software issues across various devices and applications.
• Install, configure, and maintain computer systems, peripherals, and networking components.
• Monitor system performance and troubleshoot any irregularities or incidents that arise.
• Assist in the deployment of software updates, patches, and new applications.
• Document support requests and resolutions in the ticketing system to ensure accurate record-keeping.
• Collaborate with other IT personnel to identify and resolve systemic issues and improve processes.
• Conduct user training and provide resources to empower staff in utilizing technology effectively.
• Maintain inventory of hardware and software assets, ensuring all licenses are up-to-date.

Qualifications

• Associate’s degree in Information Technology, Computer Science, or a related field; Bachelor’s degree preferred.
• Minimum of 2 years of experience in IT support or a related role.
• Strong knowledge of computer systems, printers, and other peripherals.
• Proficient in troubleshooting operating systems (Windows and macOS) and common software applications.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Familiarity with networking concepts such as TCP/IP, DNS, and DHCP.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are advantageous.

Technologies & Tools

The IT Support Technician will work with a variety of technologies and tools, including but not limited to Windows and macOS operating systems, Microsoft Office Suite, remote desktop applications, antivirus software, ticketing systems (such as Zendesk or Jira), network monitoring tools, and hardware troubleshooting equipment. Familiarity with cloud services such as Microsoft Azure and Google Workspace will also be beneficial.

Ideal Candidates

The ideal candidate for the IT Support Technician role should possess a proactive attitude, exceptional customer service skills, and a passion for technology. Candidates should be adaptable, able to think critically in fast-paced situations, and possess an eagerness to learn and grow within the IT field. Strong interpersonal skills and the ability to work collaboratively within a team environment are essential for fostering a productive workplace.