IT Support Technician - onsite and travel between BCPS locations

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Written by AI from the job title and company, not by NOVALINK SOLUTIONS LLC, so some details may not match this job. The employer's own page has the real description.

Job Overview

As an IT Support Technician at NOVALINK SOLUTIONS LLC, you will be responsible for providing high-quality technical support across various locations within the Baltimore County Public Schools (BCPS) system. This role requires the technician to troubleshoot hardware and software issues, assist users in resolving technical conflicts, and maintain an efficient IT infrastructure. The ideal candidate will possess exceptional problem-solving skills and exhibit a proactive attitude, ensuring that all IT services function smoothly to support the educational environment.

Job Responsibilities

• Provide onsite technical support for hardware and software issues, including desktops, laptops, and peripherals.
• Perform regular maintenance and updates on IT equipment to ensure optimal functionality.
• Assist users with technical problems and inquiries through face-to-face support or remote assistance.
• Document all support activities and resolutions in the ticketing system accurately.
• Collaborate with the IT team to troubleshoot and resolve complex technical issues in a timely manner.
• Train end-users on new technologies and software applications to enhance user proficiency.
• Travel between BCPS locations to provide necessary support as required.

Qualifications

• Associate’s degree in Information Technology, Computer Science, or a relevant field preferred.
• Minimum of 2 years of experience in IT support or a similar role.
• Proficient in Windows and Mac operating systems, along with commonly used software applications.
• Strong understanding of network infrastructure and troubleshooting techniques.
• Excellent communication and interpersonal skills, with the ability to convey technical information to non-technical users.
• Professional certifications such as CompTIA A+, Network+, or equivalent are advantageous.

Technologies & Tools

The IT Support Technician will work with a variety of technologies including but not limited to Windows and Mac operating systems, Active Directory, Remote Desktop Protocol (RDP), and various helpdesk ticketing systems. Knowledge of network configurations, VPNs, and cloud services such as Office 365 will also be essential for this role.

Ideal Candidates

The ideal candidates for the IT Support Technician position will possess a strong customer service orientation and demonstrate patience and empathy while dealing with users' technical issues. They will have keen analytical skills and the ability to think critically under pressure. A positive attitude towards continuous learning and adaptation to new technologies, coupled with strong teamwork and collaboration skills, will also mark them as suitable for this role at NOVALINK SOLUTIONS LLC.