IT Support Technician - Remote | WFH

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Job Overview

The IT Support Technician at Get It Recruit - Information Technology plays a critical role in ensuring the seamless operation of our technological infrastructure. This remote position involves proactively diagnosing, troubleshooting, and resolving a variety of IT issues while providing excellent customer service support to users. The successful candidate will serve as a first point of contact for technical support, while collaborating with the IT team to enhance user experience and efficiency across the organization.

Job Responsibilities

• Provide technical support to end-users through phone, email, and chat, addressing issues related to hardware and software.
• Troubleshoot and resolve network connectivity issues, ensuring minimal disruption to operations.
• Assist in the installation and configuration of computer systems, applications, and peripherals.
• Document and track all support interactions in the IT service management system for analysis and reporting.
• Collaborate with the IT team on system upgrades, maintenance, and inventory management.
• Stay updated on the latest technologies and software trends to provide effective solutions to users.
• Provide training and guidance to users on the effective use of systems and applications.

Qualifications

• Associate's degree in Computer Science, Information Technology, or a related field; Bachelor's degree is preferred.
• Minimum of 2 years of experience in an IT support role or similar position.
• Strong understanding of computer systems, mobile devices, and other technologies.
• Proficient in Windows, macOS, and Linux operating systems.
• Excellent problem-solving skills and ability to establish priorities under pressure.
• Strong communication skills, both verbal and written, with an emphasis on customer service.
• Experience with remote desktop tools and ticketing systems.

Technologies & Tools

The IT Support Technician will utilize various technologies and tools, including remote desktop support applications, ticketing systems like Zendesk or ServiceNow, network monitoring tools, and standard office productivity software such as Microsoft Office and Google Workspace. Familiarity with collaboration platforms such as Slack and Zoom may also be advantageous for facilitating communication and support tasks.

Ideal Candidates

The ideal candidates for the IT Support Technician position are proactive problem solvers with strong technical acumen and customer-oriented mindsets. They demonstrate exceptional attention to detail, possess a willingness to learn new technologies, and show adaptability to changing priorities. A strong commitment to providing high-quality support and fostering positive relationships with users is essential for success in this role.