IT Support Technician

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Written by AI from the job title and company, not by TFS HealthScience, so some details may not match this job. The employer's own page has the real description.

Job Overview

The IT Support Technician at TFS HealthScience is responsible for providing superior technical support to internal users and ensuring the smooth operation of IT systems. This role involves troubleshooting hardware and software issues, assisting with network connectivity, maintaining inventory of IT equipment, and documenting technical procedures. The technician will play a crucial role in enhancing the efficiency and productivity of end-users through effective resolutions to technical problems and ongoing support initiatives.

Job Responsibilities

• Provide first-level support for hardware and software issues encountered by staff.
• Diagnose and resolve network connectivity problems, including VPN access and local network issues.
• Install, configure, and upgrade IT equipment and software applications as required.
• Maintain accurate inventory of all IT equipment and ensure proper asset management.
• Document all support interactions and technical procedures for future reference.
• Assist in the implementation of IT policies and procedures to ensure compliance.
• Coordinate with external vendors for repairs and service level agreements as necessary.
• Participate in training sessions for employees on IT tools and best practices.

Qualifications

• Associate's degree in Information Technology, Computer Science, or related field; Bachelor's degree preferred.
• Minimum of 2 years of experience in IT support or a related capacity.
• Proficient with Windows and Mac operating systems, as well as Microsoft Office Suite.
• Strong knowledge of networking principles, TCP/IP, and wireless communication.
• Experience with Help Desk ticketing systems and support documentation.
• Excellent problem-solving skills and ability to work under pressure.
• Strong interpersonal and communication skills, both verbally and in writing.

Technologies & Tools

The IT Support Technician will utilize various technologies and tools, including remote desktop applications, help desk ticketing systems (such as Zendesk or ServiceNow), antivirus software, network troubleshooting tools (like Wireshark and PingPlotter), and standard office productivity software. Familiarity with cloud services (such as Office 365 and Google Workspace) and mobile device management solutions will also be beneficial.

Ideal Candidates

Ideal candidates for the IT Support Technician position at TFS HealthScience will possess a proactive approach to troubleshooting and possess a strong commitment to customer service. They should be detail-oriented, adaptable, and capable of managing multiple priorities effectively. A collaborative spirit coupled with the ability to work independently in a dynamic environment is essential. Additionally, candidates should demonstrate a genuine interest in technology and continuous learning to stay updated on the latest industry trends.