IT Support Technician

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Written by AI from the job title and company, not by Touro University, so some details may not match this job. The employer's own page has the real description.

Overview

The IT Support Technician at Touro University will be responsible for providing comprehensive technical support to students, faculty, and staff. This role encompasses the troubleshooting of hardware and software issues, maintaining IT equipment, and ensuring the efficient operation of IT systems. The technician will play a vital role in enhancing the user experience by delivering prompt and effective solutions to technical challenges while documenting support activities and managing helpdesk requests.

Job Responsibilities

• Provide first-line technical support for computer hardware, software, and peripheral devices.
• Respond to helpdesk requests and troubleshoot issues via phone, email, or in-person.
• Install, configure, and maintain IT equipment, including laptops, desktops, printers, and network devices.
• Assist in updating software and managing computer systems to ensure optimal performance.
• Document technical issues, resolutions, and maintenance activities in the helpdesk management system.
• Train and educate users on IT tools, applications, and best practices.
• Participate in IT projects, including system upgrades and implementations, as needed.
• Collaborate with other IT team members to enhance the overall IT infrastructure.

Qualifications

• A bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience in an IT support role or similar technical position.
• Strong understanding of IT hardware, software, and network systems.
• Excellent problem-solving skills and the ability to work under pressure.
• Effective communication skills and a customer-oriented mindset.
• Certifications such as CompTIA A+, Network+, or equivalent are preferred.
• Familiarity with ticketing systems and IT support workflow processes.

Technologies & Tools

The IT Support Technician will utilize a range of technologies and tools to perform their duties, including desktop and laptop operating systems (Windows, macOS, Linux), various productivity software (Microsoft Office Suite, Google Workspace), remote support applications, diagnostic tools, and hardware troubleshooting equipment. Additionally, experience with network management systems and ticketing platforms like ServiceNow or Jira is advantageous.

Ideal Candidates

Ideal candidates for the IT Support Technician position will possess a proactive attitude toward problem-solving and a genuine desire to assist others in resolving technical issues. They should exhibit patience and empathy in dealing with users of varying technical skills and have strong attention to detail. Furthermore, an eagerness to continuously learn and adapt to emerging technologies and trends in the IT sector will be essential for success in this role.