IT Support Technician

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by Touro University, so some details may not match this job. The employer's own page has the real description.

Overview

The IT Support Technician at Touro University plays a critical role in maintaining and enhancing the information technology infrastructures of the institution. This position requires a proactive approach to resolving technical issues, providing support to faculty, staff, and students, and ensuring seamless operations of the university's IT services. The technician will be responsible for troubleshooting hardware and software issues, managing user accounts, and supporting various IT initiatives to foster an efficient educational environment.

Job Responsibilities

• Troubleshoot and resolve hardware, software, and network issues for end-users.
• Provide technical support via phone, email, and in-person, ensuring timely resolution to inquiries.
• Assist in the installation, configuration, and maintenance of IT equipment, including desktops, laptops, printers, and peripherals.
• Monitor and manage user accounts and permissions, ensuring compliance with university policies.
• Document issues and solutions in a ticketing system to maintain accurate records of technical support activities.
• Collaborate with IT team members on projects and initiatives aimed at enhancing technical services.
• Provide training and support to faculty and staff on new systems and technologies.
• Assist in supporting multimedia equipment and classroom technologies for various educational settings.

Qualifications

• Associate's degree in Information Technology, Computer Science, or a related field; Bachelor’s degree preferred.
• Minimum of 1-2 years of experience in IT support or a related technical position.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with networking concepts and protocols, as well as experience with troubleshooting hardware and software issues.
• Excellent communication and interpersonal skills, with a strong focus on customer service.
• Ability to work independently and as part of a team in a fast-paced environment.
• Basic knowledge of Active Directory and user account management.

Technologies & Tools

The IT Support Technician will utilize various technologies and tools essential for effective technical support and operations. This includes troubleshooting and diagnostic tools for hardware analysis, ticketing systems for tracking issues, remote support software for assisting users, and standard office productivity software. Familiarity with enterprise applications and network monitoring tools will also be beneficial for managing IT resources effectively.

Ideal Candidates

Ideal candidates for the IT Support Technician position at Touro University should possess a blend of technical expertise, problem-solving skills, and a commitment to customer service excellence. They should demonstrate a desire for continuous learning in the rapidly evolving IT landscape. Patience, attention to detail, and strong communication skills are essential qualities that will enable them to provide effective support to users from diverse backgrounds, enhancing the overall technological experience at the university.