IT Support Technician

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Written by AI from the job title and company, not by Watson-Marlow Fluid Technology Solutions, so some details may not match this job. The employer's own page has the real description.

Job Overview

The IT Support Technician at Watson-Marlow Fluid Technology Solutions will be a crucial player in maintaining the company’s technology infrastructure. This role encompasses troubleshooting, providing technical assistance, and ensuring the optimal functionality of hardware and software systems. The technician will offer support to employees, manage IT service requests, and implement technology upgrades as needed to facilitate seamless operations across the organization.

Job Responsibilities

• Provide technical support via phone, email, and in-person for hardware and software issues.
• Install, configure, and maintain operating systems, software applications, and network components.
• Troubleshoot and resolve user issues related to computer systems, networks, and applications.
• Assist in the setup of new workstations, including the installation of necessary peripherals and software.
• Document technical problems and solutions in the IT support ticketing system.
• Conduct routine maintenance checks and software updates to ensure the integrity of systems.
• Collaborate with other IT team members to enhance overall support efficiency and service delivery.
• Participate in the deployment of new technologies and tools in alignment with business needs.

Qualifications

• Associate's degree or higher in Computer Science, Information Technology, or a related field.
• Proven experience in a technical support role, preferably in a corporate environment.
• Strong knowledge of Windows and Mac operating systems, as well as common software applications.
• Familiarity with network configurations, protocols, and hardware.
• Excellent problem-solving skills and the ability to think critically under pressure.
• Effective communication skills, with the ability to explain technical issues to non-technical users.
• Relevant certifications such as CompTIA A+, Network+, or equivalent are a plus.

Technologies & Tools

The IT Support Technician will utilize a variety of technologies and tools, including Microsoft Office Suite, remote desktop applications, ticketing systems such as ServiceNow, network monitoring tools, and antivirus software. Familiarity with VPN services and cloud computing platforms will also be advantageous for supporting our hybrid work environment.

Ideal Candidates

The ideal candidate for the IT Support Technician position will possess a proactive attitude and a strong sense of responsibility. They should be detail-oriented with excellent diagnostic skills, as well as a natural inclination towards helping others. Effective communicators who thrive in collaborative settings and have the ability to handle multiple priorities in a fast-paced environment will be highly valued. A genuine interest in technology and continuous learning will also contribute to success in this role.