IT Support Technician with Security Clearance

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by Marathon TS, so some details may not match this job. The employer's own page has the real description.

Job Overview

The IT Support Technician with Security Clearance at Marathon TS is responsible for providing comprehensive technical support to personnel while upholding stringent security protocols. This role includes troubleshooting hardware and software issues, managing network connectivity problems, maintaining documentation, and assisting users with technology-related inquiries. The ideal candidate will collaborate effectively with cross-functional teams to ensure the smooth operation of IT systems within a secure environment.

Job Responsibilities

• Provide first and second-level technical support for hardware and software issues related to IT systems.
• Diagnose and resolve technical problems promptly, either in person or remotely.
• Monitor and maintain network devices to ensure optimal performance.
• Assist in the implementation and maintenance of IT security standards.
• Document and maintain accurate records of technical issues and resolutions.
• Conduct training sessions for end-users on best practices in technology usage.
• Collaborate with IT teams to deploy new systems and upgrades.
• Participate in periodic security audits and compliance assessments.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in an IT support role, preferably in a secure environment.
• Current security clearance is mandatory.
• Proficiency in diagnosing and troubleshooting hardware and software issues.
• Familiarity with networking concepts and protocols.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.

Technologies & Tools

The IT Support Technician position utilizes a variety of technologies and tools to provide effective support. This includes operating systems such as Windows and Linux, ticketing systems for tracking support requests, remote desktop assistance software, and various network monitoring tools. Familiarity with cybersecurity software and protocols is essential for maintaining the integrity of IT systems within the organization.

Ideal Candidates

Ideal candidates for the IT Support Technician role will possess a strong technical acumen combined with a proactive attitude towards problem-solving. They should be adaptable, able to work under pressure and demonstrate astute attention to detail in all assignments. Furthermore, exceptional communication skills are crucial for conveying technical information clearly to non-technical users. A commitment to upholding security policies and practices will be essential in maintaining the integrity of the support functions within the organization.