IT Technical Operations Engineer

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Written by AI from the job title and company, not by ASSA ABLOY Group, so some details may not match this job. The employer's own page has the real description.

Overview

The IT Technical Operations Engineer at ASSA ABLOY Group will play a pivotal role in ensuring the flawless execution and support of our IT operations. This position encompasses a wide range of responsibilities, including troubleshooting and resolving technical issues, performing system monitoring, and ensuring the continuity of service within our IT infrastructure. The successful candidate will collaborate closely with cross-functional teams to maintain operational efficiency and drive technological advancements within the organization.

Job Responsibilities

• Monitor and maintain the performance of IT systems and applications to ensure optimal operations.
• Diagnose and resolve hardware, software, and network issues in a timely manner.
• Implement and support IT infrastructure changes and upgrades as necessary.
• Document and maintain technical procedures, system configurations, and updates.
• Assist in the development and execution of IT backup and disaster recovery plans.
• Work collaboratively with various teams to ensure seamless integration of new technologies.
• Provide technical support to end-users, ensuring clear communication and follow-up.
• Participate in incident management and analysis for continuous improvement of IT services.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in IT operations or technical support environments.
• Strong understanding of network protocols, IT infrastructure technologies, and server management.
• Experience with cloud services and virtualization technologies.
• Proficient in troubleshooting hardware and software issues on various platforms.
• Exceptional analytical and problem-solving abilities.
• Excellent communication skills, both written and verbal.
• Ability to work independently as well as part of a team.

Technologies & Tools

The IT Technical Operations Engineer will frequently utilize a variety of technologies and tools to perform their responsibilities effectively. Key technologies include cloud-based platforms such as AWS or Azure, network management tools, various operating systems including Windows and Linux, as well as monitoring and ticketing systems such as ServiceNow or JIRA. Familiarity with automation tools and scripting languages (e.g., Python, Bash) will also be advantageous.

Ideal Candidates

Ideal candidates for this position will possess a proactive and solution-oriented mindset, with a strong eagerness to learn and adapt to evolving technologies. They should exhibit exceptional attention to detail while being able to manage multiple tasks simultaneously. The ability to remain calm under pressure and communicate effectively with both technical and non-technical personnel is crucial. Additionally, candidates who embrace teamwork and value collaboration will thrive in the dynamic environment at ASSA ABLOY Group.