IT Technical Operations Engineer

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Written by AI from the job title and company, not by ASSA ABLOY Group, so some details may not match this job. The employer's own page has the real description.

Overview

The IT Technical Operations Engineer at ASSA ABLOY Group plays a crucial role in maintaining, troubleshooting, and enhancing our IT systems and infrastructure. This position involves ensuring optimal performance and reliability of all technical operations, deploying new technologies, and providing technical support to internal stakeholders. The engineer will collaborate with cross-functional teams to streamline processes and drive improvements in service delivery, all while adhering to industry best practices and security protocols.

Job Responsibilities

• Monitor and maintain IT systems and network infrastructure to ensure availability and performance.
• Diagnose and resolve technical issues related to hardware, software, and network configurations.
• Implement new systems, applications, and technologies to enhance operational efficiency.
• Collaborate with other IT team members to plan and execute system upgrades and migrations.
• Develop and maintain documentation for IT processes, procedures, and configurations.
• Provide technical support and training to end-users on various hardware and software issues.
• Ensure compliance with IT security policies and best practices across all operations.
• Participate in on-call support rotation to address urgent technical issues outside of regular hours.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum of 3 years of experience in IT operations or technical support roles.
• Strong understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, etc.).
• Proficiency in server and system administration (Windows and Linux environments).
• Experience with virtualization technologies (VMware, Hyper-V, etc.) and cloud platforms.
• Excellent problem-solving skills and ability to work under pressure.
• Familiarity with scripting languages (Python, PowerShell, etc.) is a plus.
• Strong communication skills, both verbal and written, to interact effectively with team members and stakeholders.

Technologies & Tools

This position utilizes a variety of technologies and tools, including but not limited to Windows Server, Linux OS, VMware, Microsoft Azure, networking equipment (firewalls, routers), monitoring tools (Nagios, Zabbix), and ticketing systems (Jira, ServiceNow). The engineer should also be familiar with cybersecurity tools and protocols to ensure the integrity of IT operations.

Ideal Candidates

The ideal candidate for the IT Technical Operations Engineer position is someone who exhibits a proactive approach to problem-solving and possesses a strong analytical mindset. They should demonstrate a commitment to continuous learning and adaptability to the evolving technological landscape. Excellent teamwork and interpersonal skills are essential, as is the ability to communicate complex technical information to non-technical stakeholders. The ideal candidate will also show enthusiasm for delivering high-quality IT support and enhancing operational efficiency within the organization.