Job Description
Skill
What the candidate should know
Application Support
L2/L3 production support, troubleshooting
Windows Server
Windows VM, server monitoring, patching
SQL / Database
Database connectivity, SQL troubleshooting, schema changes
AWS S3
Storage monitoring, archival, connectivity
Data Pipelines
Data flow monitoring, pipeline failures, troubleshooting
Networking
Server connectivity, application connectivity
ITSM / ServiceNow
Incident, problem, and change management
Change Management
Application releases, deployment coordination
Integration Support
Desktop applications and server integrations
Documentation
Runbooks, RCA, troubleshooting guides
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