Lead IT Support Engineer (SRE)

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Written by AI from the job title and company, not by Future Mind, so some details may not match this job. The employer's own page has the real description.

Overview

The Lead IT Support Engineer (SRE) at Future Mind is responsible for the overall stability and performance of IT systems while ensuring the highest level of service availability and reliability. This role involves leading a team of engineers to identify and resolve system issues, implement monitoring solutions, and streamline processes to enhance operational efficiency. The ideal candidate will drive best practices in incident management, capacity planning, and disaster recovery while collaborating with various teams to facilitate continuous improvement across IT operations.

Job Responsibilities

• Lead the IT support team, providing guidance and mentoring to ensure high-quality service delivery.
• Monitor system performance and availability, troubleshooting issues rapidly to minimize downtime.
• Develop and implement effective incident management workflows to expedite resolution times.
• Create and manage documentation related to IT processes, systems, and troubleshooting protocols.
• Collaborate with cross-functional teams to enhance system architecture and improve service reliability.
• Execute capacity planning and ensure adequate resource allocation in alignment with business needs.
• Oversee the deployment and maintenance of monitoring tools to proactively detect system anomalies.
• Engage in disaster recovery planning, coordinating testing and simulation exercises.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• A minimum of 5 years of experience in IT support or Site Reliability Engineering.
• Proven experience in leading technical teams and managing IT projects.
• Strong knowledge of system administration in cloud and on-premise environments.
• Familiarity with monitoring and incident management tools such as Nagios, Prometheus, or Splunk.
• Solid understanding of networking principles and technologies.
• Excellent problem-solving skills and a proactive approach to system management.

Technologies & Tools

The Lead IT Support Engineer will utilize various technologies and tools including cloud platforms (AWS, Azure), container orchestration (Kubernetes, Docker), automated monitoring solutions, and configuration management tools (Ansible, Puppet). Familiarity with scripting languages such as Python or Bash will also be essential for automating tasks and improving system efficiencies.

Ideal Candidates

The ideal candidate will possess a blend of technical expertise and leadership qualities, demonstrating a passion for problem-solving and continuous improvement. They will have excellent communication skills to effectively collaborate with diverse teams, while also being able to convey technical information to non-technical stakeholders. A proactive mindset, resilience under pressure, and the ability to foster a team environment are key attributes for success in this role.