Lead IT Support Engineer (SRE)

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Written by AI from the job title and company, not by Future Mind, so some details may not match this job. The employer's own page has the real description.

Overview

As a Lead IT Support Engineer (SRE) at Future Mind, you will play a pivotal role in managing, enhancing, and securing our IT infrastructure. You are expected to take ownership of system performances, oversee incident and problem management processes, and lead a team of skilled engineers focused on delivering high-quality solutions. Your expertise will be central in ensuring system reliability, maintaining uptime, and implementing best practices that support our organizational goals while collaborating with cross-functional teams to drive continuous improvement and operational excellence.

Job Responsibilities

• Lead and mentor a team of IT support engineers, fostering a collaborative and performance-driven work environment.
• Monitor system performance, identifying issues and implementing proactive measures to ensure high availability and reliability.
• Establish, maintain, and optimize system monitoring and alerting tools to track infrastructure health and application performance.
• Implement and oversee incident management processes, ensuring timely resolution of issues and minimizing downtime.
• Collaborate with development teams to deploy new services and enhancements, ensuring adherence to best practices in reliability and security.
• Conduct root cause analysis for system failures and implement changes to prevent future occurrences.
• Develop and maintain internal documentation for systems and processes, contributing to knowledge sharing within the team.
• Evaluate and implement automation tools to enhance operational efficiency and streamline workflows.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in IT support, systems administration, or a related role, with at least 2 years in a leadership position.
• Strong understanding of SRE principles and practice with experience in managing production systems.
• Proficiency in scripting languages such as Python, Bash, or PowerShell.
• Experience with cloud platforms (AWS, Azure, or Google Cloud) and virtualized environments.
• Familiarity with monitoring and incident response tools like Prometheus, Grafana, or similar.
• Knowledge of configuration management tools (e.g., Ansible, Puppet, Chef).
• Exceptional problem-solving and analytical skills, with a detail-oriented mindset.

Technologies & Tools

The Lead IT Support Engineer (SRE) position at Future Mind involves working with a variety of technologies and tools, including cloud platforms such as AWS and Azure, monitoring solutions like Prometheus and Grafana, and automation services like Ansible. Additionally, proficiency in scripting languages (Python, Bash) and experience with configuration management tools (Puppet, Chef) will be instrumental in effectively managing our infrastructure and ensuring system reliability.

Ideal Candidates

Ideal candidates for the Lead IT Support Engineer (SRE) role at Future Mind will demonstrate strong leadership and communication skills, with a natural ability to inspire and motivate a team. They should possess a strategic mindset coupled with a hands-on approach to problem-solving and continuous improvement. A strong passion for technology, a commitment to operational excellence, and the ability to thrive in a dynamic, fast-paced environment are essential characteristics that align with our company culture and objectives.