Manager, Systems Engineering and IT Operations- Remote, USA (Pacific/Central Preferred)

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Overview

The Manager, Systems Engineering and IT Operations at Ambry Genetics will play a pivotal role in overseeing the design, implementation, and management of IT systems to ensure seamless operational efficiency and effectiveness. This remote position requires strategic leadership in guiding systems engineering initiatives, streamlining IT operations, and collaborating closely with cross-functional teams to align technology with business objectives. The successful candidate will be responsible for developing best practices in IT management, optimizing infrastructure performance, and driving innovation through technological advancements.

Job Responsibilities

• Lead and manage the Systems Engineering and IT Operations teams to achieve departmental objectives.
• Develop, implement, and optimize IT strategies, frameworks, and standards for system performance and security.
• Oversee daily IT operations, including cloud services, network management, and user support.
• Ensure compliance with industry regulations and company policies regarding data security and privacy.
• Monitor system performance, conduct capacity planning and troubleshoot issues effectively.
• Collaborate with other departments to identify and address technology needs and performance gaps.
• Manage vendor relationships and oversee procurement of IT services and hardware.
• Evaluate emerging technologies and make recommendations to enhance current infrastructure.
• Foster a culture of continuous improvement within the IT operations team.
• Provide mentorship and professional development opportunities for team members.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field; Master's degree preferred.
• 5+ years of experience in IT management or similar roles, with a focus on systems engineering and operations.
• Strong knowledge of IT infrastructure, cloud solutions, and cybersecurity best practices.
• Proficiency in managing and coordinating large-scale IT projects and teams.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and interpersonal skills to collaborate effectively with various departments.
• Experience with IT service management and project management methodologies.
• Certifications in ITIL, PMP, or relevant technologies are advantageous.

Technologies & Tools

The Manager, Systems Engineering and IT Operations will work with a diverse range of technologies and tools, including cloud platforms (AWS, Azure), virtualization technologies (VMware, Hyper-V), network management software, and security tools for system protection. Familiarity with monitoring and logging tools, as well as IT service management software (e.g., ServiceNow, JIRA), is essential for effective operations management and reporting.

Ideal Candidates

The ideal candidate for this position will exhibit strong leadership and organizational abilities, showcasing a proactive attitude in managing challenges within the IT landscape. A passion for technology, coupled with an aptitude for strategic planning and execution, is essential. Candidates should also demonstrate resilience in navigating a dynamic work environment while being able to inspire and motivate team members. Strong analytical skills and a commitment to fostering a culture of innovation will contribute to success in this role.