Member Services Supervisor

About Our Client:

The organization operates in the e-commerce and luxury retail sector, addressing the challenge of delivering high-quality member service through a fully remote contact center. It focuses on creating authentic member interactions by empowering associates to provide thoughtful and personalized service. The company emphasizes continuous improvement and aims to maintain a world-class remote contact center environment.

About the Opportunity:

The MEMBER SERVICES SUPERVISOR is responsible for leading a remote team of member-focused associates to deliver exceptional service experiences. This role balances hands-on coaching with administrative oversight and contributes to initiatives that enhance operational effectiveness. The supervisor ensures team members are empowered, confident, and equipped to provide above and beyond service, supporting the organization's commitment to member satisfaction.

Responsibilities:

• Develop customized coaching plans using performance data and real-time observations
• Provide frequent, actionable feedback to promote continuous improvement
• Ensure accuracy of timecards and performance management documentation
• Lead virtual team meetings to reinforce service standards
• Serve as an escalation point to resolve complex member issues
• Participate in and lead projects to improve processes and support change management

Requirements:

• High School Diploma or equivalent
• 3-5 years of experience in a member contact center environment, with at least 2 years in a supervisory role
• Proficient in relevant computer applications and multitasking across systems
• Ability to work any shift Monday through Sunday between 9am and 9pm EST

Pay Range and Compensation Package:

• Approved salary range: $62,000 to $68,000

Benefits & Perks:

• Medical, dental, and vision insurance effective from the date of hire
• Paid time off and remote work options supporting work-life balance

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.