Network Operations Center Tier II Systems Administrator

About this kind of role

What a Network Operations Center Tier II Systems Administrator usually does. The employer's own details are in the listing.

Typically does: Monitors network and system performance, identifying and troubleshooting issues to maintain operational stability. Responds to alerts and escalations from Tier I support, performing initial diagnostics and implementing pre-defined solutions. Documents incidents, resolutions, and recurring problems, contributing to knowledge base articles and process improvements. May assist with basic system maintenance and configuration changes under supervision.

Tools and skills: Familiarity with operating systems like Windows Server and Linux, networking concepts (TCP/IP, DNS, DHCP), monitoring tools (e.g., SolarWinds, Nagios), and ticketing systems is generally expected.

Good fit for: Individuals with a strong technical aptitude, a methodical approach to problem-solving, and a desire to learn and grow within a technology-focused environment often thrive in this role.