Network Support Engineer Level two - Remote | WFH

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Job Overview

The Network Support Engineer Level Two (Remote | WFH) at Get It Recruit - Hospitality is responsible for providing advanced technical support, problem-solving expertise, and proactive network management to enhance operational efficiency. This position involves troubleshooting network issues, implementing solutions, and ensuring the stability and performance of network services. The ideal candidate will collaborate closely with cross-functional teams to ensure that networking systems meet organizational demands and contribute to the continuous improvement of IT services.

Job Responsibilities

• Troubleshoot and resolve advanced network-related issues reported by users and systems.
• Monitor network performance using relevant tools and develop strategies for optimization.
• Document and maintain accurate records of incidents, follow-ups, and resolutions.
• Assist in the design and implementation of network solutions and upgrades.
• Provide training and support to junior network support engineers and other IT staff.
• Collaborate with security teams to ensure network security policies are followed.
• Stay updated with the latest networking trends and technologies to enhance support services.
• Manage network-related projects, ensuring timely delivery and compliance with specifications.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in network support or a similar role.
• Proficiency in network protocols including TCP/IP, DNS, DHCP, and VPN technologies.
• Experience with routing and switching technologies, specifically Cisco or Juniper equipment.
• Strong knowledge of network security practices and tools.
• Excellent problem-solving skills and the ability to work under pressure.
• Effective communication skills, both verbal and written.
• Certifications such as CCNA, CompTIA Network+, or equivalent are highly desirable.

Technologies & Tools

The Network Support Engineer Level Two will utilize a suite of networking tools and technologies, including but not limited to Cisco routers and switches, network monitoring software such as SolarWinds or PRTG, firewalls, access points, and virtual private network (VPN) solutions. Proficiency in using ticketing systems for incident management and collaboration tools such as Microsoft Teams or Slack is also essential for efficient communication and coordination with team members.

Ideal Candidates

The ideal candidates for the Network Support Engineer Level Two position are individuals who exhibit a strong analytical mindset and are adept at managing multiple tasks simultaneously. They should possess a proactive approach to problem-solving and demonstrate a keen attention to detail. Excellent interpersonal skills to foster collaborative relationships within the team and across departments is critical. Moreover, a commitment to continuous learning and adaptability in a rapidly changing technological landscape will significantly contribute to their success in this role.