Network Support Engineer, Totogi (Remote) - $60,000/year USD

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Job Overview

As a Network Support Engineer at Totogi, you will be pivotal in maintaining and enhancing the efficiency of our network systems. In this remote role, you will be responsible for diagnosing network issues, supporting network solutions, and implementing strategies to optimize network performance. Your expertise will be crucial in ensuring that our infrastructure remains robust and capable of supporting the demands of our clients, thereby facilitating seamless communication and data transfer across various platforms.

Job Responsibilities

• Monitor network performance and troubleshoot issues to ensure optimal operations.
• Install, configure, and maintain network equipment such as routers, switches, and firewalls.
• Conduct regular network health checks to identify potential vulnerabilities and rectify them promptly.
• Collaborate with cross-functional teams to design and implement network solutions tailored to organizational needs.
• Document network configurations, updates, and any modifications to facilitate future reference.
• Provide technical support and guidance to clients and stakeholders regarding network-related inquiries.
• Stay updated on the latest networking technologies and best practices to enhance service delivery.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience as a network support engineer or similar role within IT support.
• Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, etc.) and security principles.
• Familiarity with network monitoring tools and configuration management.
• Excellent troubleshooting and problem-solving skills.
• Effective communication abilities, both verbal and written, to liaise with clients and team members.
• Certifications such as CCNA or CompTIA Network+ are highly desirable.

Technologies & Tools

The position of Network Support Engineer will utilize a variety of technologies and tools essential for effective network management. This includes familiarity with operating systems such as Linux and Windows, utilizing network monitoring solutions like Wireshark and SolarWinds, and configuring routing protocols alongside firewall management tools. Proficiency in cloud networking tools and software will also be beneficial in ensuring robust and scalable network solutions.

Ideal Candidates

The ideal candidate for this position will possess a blend of technical acumen and soft skills that make them uniquely qualified. They should be proactive in identifying and addressing network issues while maintaining a focus on continuous improvement. A strong attention to detail and the ability to work independently in a remote setting are critical. Additionally, candidates with a collaborative spirit, a passion for technology, and a commitment to exceptional service will thrive in our dynamic work environment.