Onsite Desktop/ Technical Support – Modern Workplace Helpdesk – Atlanta, GA

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Written by AI from the job title and company, not by DXC Technology, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Onsite Desktop/Technical Support – Modern Workplace Helpdesk position at DXC Technology in Atlanta, GA involves delivering exceptional technical support and assistance to end-users within a corporate environment. The successful candidate will be responsible for resolving hardware and software issues, ensuring optimal functionality of workplace systems, and maintaining user satisfaction through proactive support and effective communication. This role requires collaboration with various teams to implement solutions, enhance service delivery, and contribute to continuous improvement in IT services.

Job Responsibilities

• Provide onsite technical support for desktop and laptop computers, along with peripheral devices.
• Diagnose and resolve hardware and software-related issues, including operating systems and application software.
• Support the setup, configuration, and installation of desktop environments and enterprise-level applications.
• Assist users with troubleshooting and problem resolution via helpdesk requests and on-site visits.
• Ensure the timely documentation of customer interactions and support activities in the ticketing system.
• Collaborate with IT teams to enhance support processes and develop technical documentation.
• Participate in the onboarding process by configuring and deploying new workstation setups for incoming employees.
• Maintain inventory for hardware and software assets, ensuring compliance with licensing and organizational standards.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Minimum of 2 years of experience in technical support or a helpdesk environment.
• Strong understanding of Windows operating systems, Microsoft Office Suite, and common enterprise applications.
• Proficient in troubleshooting hardware issues on various devices including desktops, laptops, and printers.
• Excellent communication and customer service skills, with an ability to educate users about technical concepts.
• Ability to work both independently and in a collaborative team environment.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are preferred.

Technologies & Tools

The Onsite Desktop/Technical Support role utilizes a variety of technologies and tools to deliver efficient support services. This includes Windows-based operating systems, Microsoft Office applications, remote support software, ticketing systems such as ServiceNow or Jira, and monitoring tools for performance analysis. Familiarity with virtualization technologies, network protocols, and security measures is also beneficial for this position.

Ideal Candidates

Ideal candidates for this position exhibit a strong technical aptitude paired with a customer-oriented mindset. They demonstrate problem-solving capabilities, maintain composure in high-pressure situations, and possess a proactive attitude towards learning and implementing new technologies. Successful candidates also exhibit excellent interpersonal skills, fostering positive relationships with users and colleagues alike. A passion for technology and a commitment to delivering high-quality support services will further enhance their performance in this role.