Order & Customer Service Coordinator – Uniforms

Order & Customer Service Coordinator – Uniforms

LineGear Fire & Rescue Equipment · Orange County, CA

Reports to  - Owner

Works closely with - Warehouse Lead, outside sales, embroidery partner

Status  - Full-time, on-site, Monday–Friday

Classification  - Hourly, non-exempt (overtime eligible)

Pay  - $25/hr to start; up to $27/hr after training sign-off (about 90 days)

Bonus - Quarterly bonus tied to on-time delivery and order accuracy

Start date - Early January 2027

About LineGear

LineGear supplies fire and rescue equipment and station uniforms to fire departments across Southern California. Weʼre a small team, and the firefighters we outfit count on us to get every order right and on time.

About the role

Youʼll own our uniform orders from the moment they arrive to the day theyʼre delivered. Youʼll take the order, fit the firefighter if needed,

pull and prep the product, walk it to our embroidery partner across the street, inspect the finished work, and ship it, keeping the customer

updated the whole way. You wonʼt be selling or carrying a quota. Youʼll be the reason departments trust us with their uniforms.

What youʼll do (Area, About how much time, What it involves)

1. Order intake and entry - 20% 

Receive orders from our online uniform portal, email and phone. Log the date each order arrives. Enter every size, name, rank and embroidery detail accurately, and ask the customer when anything is unclear.

2. Fulfillment and vendor coordination - 25% 

Pull shirts, pants, jackets, patches and badges from stock. Label and prep each job, deliver it to our embroidery partner, set priorities with them, and follow up so nothing slips.

3. Customer communication - 15% 

Keep department contacts updated on order status before they have to ask. Handle questions, changes and issues with a clear, friendly tone.

4. Fittings - 10% 

Size firefighters who come into the store (a few times a week) and on site at academies and stations (about every other week).

5. Inspection and shipping - 10% 

Check finished garments against each departmentʼs standards for size, placement, color and lettering. Bag, label and ship completed orders. Weʼll train you.

6. Planning and improvement - 10% 

Keep a calendar of upcoming academy graduations, promotions and budget cycles, and reach out to departments ahead of each rush. Track open orders and help improve the process with new tools.

7. Team support - Up to 10% 

Help with store calls, walk-in customers, receiving and shipping, and other tasks on small team when needed.

What weʼre looking for

Required

- 1+ year of experience in order entry, customer service or coordination, ideally in distribution, custom apparel, embroidery, uniforms or a similar business

- Strong attention to detail: you catch mistakes others miss and you follow up without being reminded

- Clear, friendly writing and phone manner

- Comfortable with email, spreadsheets and learning new software

- Open to learning a new way of doing things

- Valid California driverʼs license and a clean driving record

Nice to have

- Experience with embroidery, screen printing or promotional products orders

- Experience at a uniform, workwear or apparel store, especially fitting customers

- Familiarity with fire, EMS or public-safety uniforms

- Experience with QuickBooks or an order management system

Physical requirements and work environment

- On your feet for much of the day, moving between the store, warehouse and our vendor across the street

- Lift and carry boxes up to about 40 lbs

- Fit people in person, including taking measurements

- Occasional local driving for fittings and deliveries; mileage reimbursed when using a personal vehicle

- Some overtime during busy weeks

How success is measured

- Uniform orders delivered on time and in full

- Average lead time from order receipt to delivery (goal: 21 days or less)

- Order entry accuracy

- Every open order has a current status and a recent customer update

What we offer

- $25/hr starting pay, with a raise after training sign-off

- Quarterly bonus tied to on-time delivery and accuracy

- Benefits: PTO and paid holidays

- Hands-on training in uniforms, fitting and quality inspection

- A small team where your work is visible and matters to the people who protect our communities

How to apply

Submit your resume on LinkedIn or email [email protected] with the subject line: Order & Customer Service Coordinator- Uniforms

LineGear is an equal opportunity employer. We consider qualified applicants with arrest and conviction records in accordance with the California Fair Chance Act.