Patient Appointment Scheduler- remote work option available

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Job Overview

The Patient Appointment Scheduler at Carilion Clinic plays a crucial role in facilitating patient access to healthcare services by efficiently managing appointment scheduling. The individual in this position will be responsible for coordinating appointments, ensuring accurate patient information, and providing excellent customer service to enhance the patient experience. This role requires attention to detail, strong organizational skills, and the ability to communicate effectively with patients and healthcare professionals.

Job Responsibilities

• Manage and coordinate patient appointments through phone calls and digital platforms.
• Obtain and verify patient information, including demographics and insurance details.
• Ensure scheduling aligns with the availability of healthcare providers and resources.
• Provide exceptional customer service by addressing patient inquiries and concerns promptly.
• Maintain accurate records of patient appointments and cancellations.
• Communicate effectively with healthcare professionals to optimize patient flow.
• Assist in developing scheduling protocols and best practices to improve efficiency.

Qualifications

• High school diploma or equivalent; Associate's degree in healthcare administration or related field preferred.
• Minimum of 1-2 years experience in a scheduling or administrative role, preferably in a healthcare environment.
• Proficient in using electronic health record (EHR) systems and appointment scheduling software.
• Strong communication skills, both verbal and written.
• Excellent organizational skills with the ability to multitask effectively.
• Strong attention to detail and commitment to maintaining data accuracy.

Technologies & Tools

The Patient Appointment Scheduler will utilize various technologies and software to complete their tasks efficiently. This includes Electronic Health Records (EHR) systems for patient information management, appointment scheduling software for coordinating and managing patient appointments, and communication tools for connecting with patients and healthcare staff. Familiarity with these tools is essential for ensuring smooth operational processes.

Ideal Candidates

The ideal candidate for the Patient Appointment Scheduler position will possess a blend of interpersonal skills, organizational prowess, and a strong commitment to patient-centered service. A successful candidate is someone who thrives in a dynamic environment, demonstrates empathy towards patients, and maintains professionalism while handling sensitive information. They should be comfortable working independently while also being a collaborative team player, embodying the core values of Carilion Clinic.