Product and Support Data Analyst, PMM: 24-01539

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Written by AI from the job title and company, not by Akraya, Inc., so some details may not match this job. The employer's own page has the real description.

Overview

The Product and Support Data Analyst at Akraya, Inc. plays a pivotal role in enhancing product quality through insightful data analysis and support metrics. This position requires a combination of analytical expertise and collaboration across teams to ensure that data-driven decisions are effectively made. The analyst will be responsible for gathering and interpreting data related to product performance and customer support, ultimately helping to drive improvements and streamline processes within the organization.

Job Responsibilities

• Collect, analyze, and interpret data to identify trends and insights for product and support teams.
• Develop and maintain dashboards and reports that effectively communicate key metrics to stakeholders.
• Collaborate with product managers and customer support teams to identify areas for improvement based on data analysis.
• Conduct user surveys and focus groups to gather qualitative feedback on product features and support services.
• Utilize statistical methods to validate hypotheses and support data-driven decision-making.
• Ensure data integrity and accuracy by implementing quality control measures.
• Assist in the training of staff on data tools and methodologies.

Qualifications

• Bachelor’s degree in Data Science, Business Analysis, Statistics, or a related field.
• Minimum of 3 years of experience as a Data Analyst or in a similar analytical role.
• Proficiency in data analysis tools such as SQL, Excel, and data visualization software (e.g., Tableau, Power BI).
• Strong analytical and problem-solving skills with the ability to interpret complex data sets.
• Experience with statistical analysis software (e.g., R, Python) is a plus.
• Excellent communication skills to effectively present findings and recommendations to a variety of audiences.
• Ability to work independently and collaboratively in a fast-paced environment.

Technologies & Tools

The Product and Support Data Analyst will be proficient in various technologies and tools essential for data analysis, including SQL for database management, Excel for data manipulation, and visualization tools such as Tableau and Power BI for creating insightful dashboards. Familiarity with statistical programming languages like R or Python will enhance the candidate’s capability to conduct advanced analyses. Additionally, the role may involve using CRM software for tracking customer support metrics.

Ideal Candidates

Ideal candidates for the Product and Support Data Analyst position should possess a keen analytical mindset and a proactive approach to problem-solving. They should be detail-oriented, with the ability to thrive in a collaborative team environment while also functioning independently. Strong interpersonal skills and the capability to translate complex data into actionable insights are essential. A genuine passion for improving product functionality and customer satisfaction will set successful candidates apart.