Quality Assurance Analyst / Salesforce Cross Cloud Engineer

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Job Overview

The Quality Assurance Analyst / Salesforce Cross Cloud Engineer at Action Technology will play a crucial role in ensuring the quality and functionality of Salesforce applications across multiple cloud environments. This position involves collaborating with cross-functional teams to design, implement, and execute test plans, as well as to troubleshoot and resolve issues within the Salesforce ecosystem. The ideal candidate will demonstrate strong analytical skills, a solid understanding of Salesforce products, and a commitment to excellence in quality assurance practices.

Job Responsibilities

• Develop and execute comprehensive test plans for Salesforce applications across different cloud environments.
• Identify, document, and track defects, and work closely with development teams to ensure timely resolution.
• Perform functional, integration, and regression testing to validate system functionality and performance.
• Collaborate with business stakeholders to gather and understand requirements to create effective test scenarios.
• Utilize automation tools to enhance testing efficiency and coverage.
• Participate in code reviews and design discussions to ensure quality standards are met from inception.
• Provide training and guidance on quality assurance methodologies and best practices to team members.
• Stay updated on Salesforce updates and best practices to continuously improve testing strategies.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in quality assurance or testing, preferably in Salesforce environments.
• Strong knowledge of Salesforce products including Sales Cloud, Service Cloud, and Marketing Cloud.
• Proficiency in defect tracking tools and test management software.
• Experience with automated testing frameworks and tools (e.g. Selenium, QTP).
• Solid understanding of software development life cycle (SDLC) and agile methodologies.
• Excellent analytical, problem-solving, and communication skills.

Technologies & Tools

This position will require proficiency in various technologies and tools such as Salesforce Lightning, Apex, SOQL, and Salesforce DX. Familiarity with integration tools like Mulesoft and data migration tools, as well as experience with CI/CD pipelines using Jenkins or equivalent, will be advantageous. Knowledge of SQL and database management also plays a crucial role in this role, in addition to using test automation tools that fit the Salesforce ecosystem.

Ideal Candidates

The ideal candidate for this position will possess a proactive attitude towards problem-solving and a detail-oriented mindset to ensure all components of the Salesforce applications operate flawlessly. They should demonstrate an ability to adapt to rapidly-changing requirements and workflows while maintaining a high standard of quality. Strong interpersonal skills and the ability to work collaboratively within a team, as well as a passion for technology and continuous improvement, are essential traits for success in this role.