Reimbursement Specialist/Medical Biller - Patient Support Call Center - Remote (Short-term Contract)

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Job Overview

The Reimbursement Specialist/Medical Biller will play a crucial role in providing exceptional support within our Patient Support Call Center. This position focuses on facilitating accurate billing and reimbursement processes for healthcare services rendered. The candidate will engage with patients to address billing inquiries, verify insurance details, and ensure that claims are processed efficiently and effectively. This short-term contract role offers the flexibility of remote work while contributing to a vital aspect of patient care.

Job Responsibilities

• Manage patient accounts by accurately processing and submitting medical claims.
• Serve as a point of contact for patients, addressing inquiries related to billing issues and reimbursement status.
• Verify insurance eligibility and benefits for various medical procedures and services.
• Follow up on outstanding claims and rectify any discrepancies to ensure timely reimbursement.
• Maintain detailed records of interactions with patients and insurance companies.
• Collaborate with healthcare providers and billing teams to resolve billing issues efficiently.
• Ensure compliance with all relevant regulations and standards in the billing process.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree in healthcare administration, finance, or related field preferred.
• Previous experience in medical billing or reimbursement, preferably in a call center environment.
• Proficient in medical coding (CPT, ICD-10) and knowledge of insurance policies and procedures.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent verbal and written communication skills.
• Ability to handle sensitive information with confidentiality and professionalism.
• Familiarity with billing software and tools is advantageous.

Technologies & Tools

The Reimbursement Specialist will utilize various technologies and tools essential for efficient billing and claims management. These may include Electronic Health Record (EHR) systems, medical billing software such as Cerner or Epic, as well as general office software like Microsoft Office Suite. Familiarity with coding and billing software is critical to maintain accuracy and compliance in the reimbursement process.

Ideal Candidates

Ideal candidates for the Reimbursement Specialist position are those who possess strong communication skills and a customer-focused mindset. A proactive approach to problem-solving and the ability to manage multiple tasks efficiently in a remote setting are essential. Candidates should demonstrate high attention to detail and integrity, ensuring that all patient interactions are handled with sensitivity and professionalism. Flexibility and adaptability to change will also contribute to success in this fast-paced environment.